Head of Customer Service, Brown & Newirth - Hatfield, Hertfordshire
Head of Customer Service Brown & Newirth Hatfield, Hertfordshire Role Overview We are seeking an experienced, dynamic, and hands-on Head of Customer Service to lead our customer service department. You will be responsible for driving excellence in customer interactions, ensuring every customer touchpoint reflects our brand values of quality, precision, and dedication. This role is integral to enhancing customer satisfaction and loyalty and ensuring high standards of customer service are maintained. Key Responsibilities Leadership: Lead and inspire a team of customer service professionals, fostering a culture of exceptional customer care. Strategy Development: Develop and implement customer service strategies that align