Workshop Manager

Company

Taylor & Hart

Location

London

Salary

Dependent on experience

Published

Deadline

Workshop Manager

Taylor & Hart

London

The Role

We are seeking a high performing Workshop Manager to lead the Taylor & Hart Workshop team.

Key responsibilities include maintaining our quality standards, planning workflow and improving technical knowledge across the business.

The ideal candidate will be a self-starter who proactively builds partnerships with senior stakeholders within Taylor & Hart to gain a good overview of the business from the inside out and is eager to make a real difference to the company’s success.

Work Listing

Ensure internal product tracking system is kept live at all times
Responsible for hiring, onboarding, managing and the performance of the workshop team
Responsible for workload management for both employed craftsmen and contractors (internal and external)
Ensuring all services done internally are completed by internal deadline and up to company quality standards
Responsible for the overall operations of the workshop including: materials, the overall space and equipment, smelting and salvage.
Ensuring health, safety and security in the workshop at all times
Support the Aftercare function with inspections and recommendations of aftersales (outside of policy resizes, repairs and returns)
Support the Quality function with up to company standards quality checks
Provide feedback to the CAD and Procurement departments to improve overall product quality, longevity and finish.
Support the design and sampling stages of New product development
Support the design and planning stages of some Bespoke pieces
Support other departments who need access to the workshop on an ad hoc basis to do so with the least possible disruption (content, brand activations, consultants learning or getting exposure etc.)
Onboarding , managing and giving feedback to external/internal contractors
Look for new contractors when existing ones are not meeting standards or we have grown sufficiently to need more support
Plan for and facilitate training opportunities, both in-house and externally for contractors who need this
Provide feedback and where possible implement changes on how systems and processes can be improved

Ideal Candidate

Minimum 5 years of experience in jewellery manufacturing, repair, or bench work.
Prior experience in a supervisory or managerial role within a jewellery workshop.
Strong knowledge of precious metals, gemstones, and production techniques.
Excellent leadership and team management abilities.
Strong organisational and planning skills to manage workflow and deadlines.
Strong verbal and written communication.
Ability to give clear instructions and constructive feedback to team members.
Experience with CRM and ERP platforms

Reports To

Head of Supply Chain

Contract Type

Full time / Permanent

Salary

Depending on experience

To Apply

Please send your CV and cover letter to US by using the application form below.

About us

At Taylor and Hart we are a digital first engagement ring company. Our “without limits” approach to product design, customer experience and our ethical supply chain has positioned us as one of the most innovative jewellery companies in the last decade. Our workplace is supportive, rewarding and flexible, celebrating diversity, equality, sustainability and inclusiveness.

As we’ve grown, so too has the complexity behind our 3D Design Team and we’re now looking for a talented individual to join the team and help us grow 5x over the next 3 years.

taylorandhart.com

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