Company
Location
Salary
Type
Published
Deadline
Workshop Manager
The Neve Jewels Group
Jewellery Quarter, Birmingham
The Neve Jewels Group comprises three leading diamond jewellery brands with a strong presence both internationally and in the UK. With exceptional growth over the last few years, we are on a mission to reshape and disrupt the diamond jewellery industry by being Europe’s only digital-first jewellery group.
We are one of the very few jewellers in the country that has its own handmade workshop based in the Jewellery Quarter, Birmingham. This allows us to provide our clients with an unrivalled range of unique jewellery, bespoke designs by choosing from our wide range of loose diamonds, selection of rings, styles and jewellery to provide them with perfect gifts, wedding bands, earrings, bracelets and pendants. All our diamonds are certified and conflict-free.
For further brand information, please visit:
www.austenblake.com
www.diamondsfactory.co.uk
www.sacet.com
Overview
We are seeking a highly skilled and experienced Jewellery Repair Workshop Manager to lead our luxury repair workshop, supporting the brand’s commitment to excellence, precision, and client satisfaction. This role will oversee all aspects of workshop operations — from team performance and workflow management to metal recovery and health and safety — ensuring that every piece entrusted to us is treated with the utmost care and craftsmanship.
Key Responsibilities
Leadership & Team Development
- Lead, motivate, and develop a team of jewellers, polishers, setters, and technicians to achieve the highest standards of quality and productivity.
- Implement structured training and mentoring programmes to nurture technical expertise and maintain consistency across all repair work.
- Conduct performance reviews, set clear objectives, and foster a culture of excellence, accountability, and pride in workmanship.
Workflow Management
- Manage and coordinate the daily workflow of the workshop, ensuring all jobs are assigned to the most suitable team member based on their skill set and expertise.
- Balance workloads and priorities to ensure the timely completion of all repairs in line with brand service level agreements (SLAs).
- Maintain accurate tracking of job progress and ensure clear communication with retail and aftersales teams regarding repair status and timelines.
- Continuously refine workflow systems to optimise efficiency without compromising quality.
Performance Management
- Monitor workshop output, quality, and turnaround times, implementing improvements where required.
- Set and review performance metrics and KPIs aligned with brand standards and customer expectations.
- Identify opportunities for operational improvement to elevate the client experience and enhance productivity.
Health & Safety Compliance
- Ensure the workshop operates in full compliance with Health and Safety regulations and internal policies.
- Conduct regular safety audits and risk assessments, maintaining a safe, professional, and organised workspace.
- Provide regular health and safety training to all team members.
Metal Recovery & Stock Management
- Oversee precious metal recovery processes, ensuring full accountability and traceability in accordance with brand and financial protocols.
- Manage the control and replenishment of workshop materials, tools, and consumables.
- Collaborate closely with finance and compliance teams to ensure accurate reporting of recovered metals.
Operational & Brand Standards
- Uphold the brand’s reputation for excellence in every aspect of workshop operation.
- Work in close partnership with boutique teams, aftersales, and logistics to deliver a seamless client experience.
- Ensure all repairs meet or exceed brand quality standards, maintaining consistency across all pieces and processes.
Skills & Experience
- Proven experience in managing a jewellery repair or production workshop within a luxury retail environment.
- Strong leadership and people management skills, with a passion for developing and mentoring skilled artisans.
- Deep understanding of fine jewellery repair techniques, materials, and craftsmanship.
- Excellent organisational and workflow management abilities.
- Knowledge of Health and Safety requirements for workshop environments.
- Exceptional attention to detail, quality focus, and appreciation for luxury brand standards.
- Experience in precious metal recovery and inventory management is advantageous.
Qualifications
- Relevant qualification in jewellery manufacture or repair (e.g. City & Guilds, NVQ, or equivalent) preferred.
- Management or leadership training qualifications advantageous.
Salary & Benefits
- Competitive salary commensurate with experience.
- Opportunities for professional development and advanced technical training.
- Employee discount on brand products and services.
- Comprehensive pension and wellbeing benefits in line with company policy.
What You Can Expect From Us
- Competitive salary
- Private Health Insurance
- 24 hr access to Employee Assistance Programme
Benefits
- Company pension
- Employee discount
- Health & Wellbeing Programme
- Private medical insurance
- Referral programme
Salary
Competitive
To Apply
If you think you can make a difference and want to be part of an exciting and growing company, then we look forward to hearing from you.
Neve Jewels Group is an equal opportunity employer. We are committed to providing a work environment that supports, inspires, and respects all individuals. We do not discriminate on the basis of gender, race, colour, religion, age, disability, belief, sexual orientation, marital status, or are disadvantaged by conditions or requirements which cannot be shown.
About Neve Jewels
Established in 2003, the Neve Jewels Group comprises three leading diamond jewellery brands; Diamonds Factory, Austen & Blake and Sacet
Apply Now
Applying for a job on Benchpeg is easy.
All you need to do is upload your CV, along with your telephone number, email address, and a message for the recruiter, using the form below.
If they receive a high volume of applications, the recruiter may not inform you if yours has been unsuccessful. However, if they’re impressed with your application, they’ll let you know.
Apply for Job
About benchpeg.com/jobs
The jewellery jobs listed on benchpeg.com/jobs provide opportunities for career moves in all types of jobs in jewellery
From creative and design roles, to craft and jewellery manufacturing jobs, to head office, management and administration vacancies, specialist luxury PR, marketing and digital vacancies as well as jewellery sales and retail positions, our listings for jobs in jewellery is the place to come for recruiters and job seekers alike.
Please browse through the listings below for goldsmith jobs, jeweller jobs, jewellery production assistant jobs, jewellery quality control jobs, diamond setter jobs, jewellery retail sales jobs, jewellery designer jobs, jewellery bench jobs, jeweller maker jobs, jewellery studio assistant jobs, jewellery buying jobs, jewellery trainee jobs, jewellery apprenticeship jobs, jewellery sales consultant jobs, bench repairer jobs, jewellery assistant jobs, freelance jewellery jobs and more for a jewellery career!
By using our jobs service and online application system you are consenting to our Terms and Conditions and our Privacy Policy. If you do not agree with these, please do not use the service. We reserve the right to contact you once in the future to invite you to subscribe to our newsletters.
© Benchpeg Ltd 2024
All rights to content published on this page belong to Benchpeg Limited and you are not authorised to copy, reproduce or otherwise use this work without our prior written consent.
