Senior Showroom Sales Advisor

Senior Sales Advisor, Cooksongold - Vittoria Street, Jewellery Quarter, Birmingham

Company

Cooksongold, part of the Heimerle + Meule Group

Location

Vittoria Street, Jewellery Quarter, Birmingham

Salary

£30,000 pa

Published

Deadline

Senior Showroom Sales Advisor

Cooksongold, part of the Heimerle + Meule Group

Vittoria Street, Jewellery Quarter, Birmingham

Salary of £30,000 pa

Full time, Monday - Friday, No weekends

We seek a friendly, approachable and customer service focused individual to join our new Showroom Sales Team

About Us

Cooksongold: craftsmanship, quality and trust sit at the heart of everything we do.

For over 100 years, we have proudly delivered some of the finest jewellery materials, tools and products to the jewellery industry, building long-standing relationships with makers, designers and retailers who expect exceptional standards and a premium service.

We are highly rated by our customers – we were awarded a Feefo Platinum Trusted Service Award for 2026 as a result of our excellent customer feedback ratings. We pride ourselves on our commitment to quality, creativity and customer satisfaction and delivering innovative and personalised products that meet the unique needs of our customers.

The Opportunity

This opportunity comes at a standout moment in Cooksongold’s continued growth and evolution, as we further elevate our Birmingham Jewellery Quarter Showroom to provide a customer-centric experience to reflect the quality of the brands, products and clients we serve.

Our Bespoke Retail Environment

As part of our retail focused in-person experience, our Showroom Manager, whose 30+ years of specialist jewellery experience brings a distinctly luxury focused perspective to the showroom. Joanne’s career spans manufacturing, high-end retail and senior leadership, with her most recent role involving the successful opening of a prestigious multi-showroom environment for one of the world’s leading watch and jewellery retailers. This background adds an exceptional level of insight, standards and attention to detail to the Birmingham showroom.

The Role

We are now seeking an experienced jewellery industry professional with exceptional customer service skills, as part of a new team, to support the Showroom Manager in our retail environment servicing the craft, trade and industry.

As Senior Showroom Sales Advisor, you will play a key role in supporting this elevated vision.

Working closely with the Sales Advisor and in support of the Showroom Manager, you will deliver a refined, consultative and professional client journey, lead by example on the showroom floor and ensure every interaction reflects the heritage, luxury and expertise that define the Cooksongold brand.

The Senior Showroom Sales Advisor will be responsible for ensuring customer satisfaction by offering a professional, friendly and quality service.

Key Responsibilities

To greet and serve customers in a timely manner from our welcome desk and counters in a professional manner
To deliver an exceptional client experience
To ensure that product knowledge is constantly reviewed for customer service
To offer advice and guidance on products from our range
To take sales and follow the complete sales process through to completion
To ensure all products are accompanied by the appropriate signed paperwork
To maintain an overview of daily stock takes and follow associated procedures
To communicate, manage and resolve any customer related issues
To maintain good team communication
To maintain strong communications with the Showroom Manager in all aspects of store trading
To adhere to strict compliance with cash control measures
To oversee the showroom rota set by the Showroom Manager
To ensure the Welcome Desk is running efficiently
To meet all sales KPIs
To proactively sell on the shopfloor
To proactively promoted and cross-sell using upselling methods
To be familiar and compliant with all policies / procedures relevant to the showroom
To perform efficiently daily administration and housekeeping tasks
To treat all stock with the greatest of care and control

About You

You’ll have a background in the jewellery industry, ideally with manufacturing, but a broad specialist knowledge is just as valuable.

Customer service, cultivating relationships, as well as providing an exceptional level of service provision are more important that a sales background, although sales experience would be desirable.

To succeed in this role, you'll need to be able to communicate clearly with people at all levels. You’ll also be proactive, with a self starter and proactive mindset who works well on their own initiative, but also as part of a team. A positive attitude, willing to do whatever it takes to get the job done, whilst being able to cope under pressure is desirable.

This role would be ideal for an experienced professional looking to bridge the gap between a senior role and showroom manager, in order to developing their leadership skills, responsibilities and whilst continuing to drive exceptional sales performance.

Hours

Full time
8.30am - 4.45pm, Monday - Thursday
8.30 - 4.30pm, Friday
A half hour unpaid lunch break
No weekends

Location

Vittoria Street, Jewellery Quarter, Birmingham

Salary and Benefits

Salary of £30,000 pa
Up to 34 days’ paid leave per year (including bank holidays)
A generous Pension Scheme where employee contributions are matched by the company up to 8%
Employee Assistance Programme
Interest-free loans for travel to work costs
Life Assurance up to x4 salary
Discounts on company products

To Apply

If you would like to be part of a dynamic, customer focused, friendly yet professional sales team, please send us your CV and covering letter, or drop by to express an interest. We’d be happy to show you around.

We are Cooksongold, the UK's largest one-stop-shop for the jewellery maker and we’ve been proudly supporting jewellers across the country since 1918, with everything from precious metals to jewellery tools. We form part of HM Precious Metals, one of Europe's largest refiners and processors of precious metals.

www.cooksongold.com

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