Sales Consultant Sales Consultant - Birmingham (New Premium Showroom Opening March 2026)

Company

Queensmith

Location

St Philips Place, Birmingham

Salary

Competitive, depending on experience

Published

Advert expires on

Sales Consultant - Birmingham
(New Premium Showroom Opening March 2026)

Queensmith

5 St Philips Place, Birmingham

About This Opportunity

Queensmith is opening a stunning new appointment-only showroom at 5 St Philips Place, Birmingham's premier business quarter, and we're looking for exceptional sales talent ready to take the next step in their career. This is more than a sales role. It's an opportunity to be part of something special from day one: shaping the customer experience at a brand-new location, working in one of the city centre's most sought-after buildings and growing with an award-winning jeweller that's redefining the fine jewellery experience. As a Sales Consultant, you'll bring warmth, confidence and expertise to every interaction, guiding customers through one of life's most meaningful purchases. You'll blend product knowledge with emotional intelligence, helping clients navigate bespoke designs, diamond specifications and precious materials with clarity and care. Working closely with colleagues across Sales, Operations and Production, you'll ensure every stage of the customer journey feels seamless, personal and exceptional. This role is perfect for someone who has proven themselves in fine jewellery sales and is ready to elevate their career with a company that champions excellence, innovation and genuine customer connection.

What You'll Be Doing

Welcome customers into our premium showroom and deliver an outstanding, personalised experience from first consultation to final handover
Provide expert guidance on diamonds, gemstones, metals and craftsmanship, translating technical details into engaging, confident recommendations
Achieve and exceed individual sales targets through consultative selling and closing appointments with professionalism and care
Build lasting relationships with clients through thoughtful follow-up, driving loyalty, repeat business and referrals
Promote bespoke design services, resizing, aftercare packages and complementary pieces with natural confidence
Collaborate seamlessly with the wider team on appointments, special orders, bespoke commissions and service requests
Stay current on product launches, market trends and customer insights to enhance both performance and experience continuously
Champion the high standards that define Queensmith, ensuring brand and service consistency across every touchpoint

Requirements

What We're Looking For

Essential:

Minimum 2 years in a customer-facing sales role within fine jewellery
Proven track record of meeting or exceeding sales targets whilst delivering exceptional service
Genuine passion for luxury retail and helping customers make confident, informed decisions
Strong interpersonal skills and the ability to build rapport quickly and authentically
Comfortable in a fast-paced, collaborative environment with evolving priorities
Confident learning technical product details and communicating them in accessible, compelling ways

What sets you apart:

Customer-centric mindset with high emotional intelligence
Natural sales ability with confidence in consultative selling, upselling and cross-selling
Excellent organisational skills to manage multiple client journeys, appointments and follow-ups simultaneously
Adaptability and resilience in a dynamic retail setting
Eagerness to grow with a forward-thinking brand at an exciting stage of expansion
Strong communication and interpersonal skills, with excellent follow-up discipline and organisational ability to nurture client relationships

Why Queensmith?

At Queensmith, we're revolutionising the engagement and wedding jewellery experience. Our culture is built on three pillars: Be Brilliant (the relentless pursuit of excellence), Be Clear (transparent, ethical, and impactful), and Be Unique (celebrating individuality and creativity). Just as we democratise diamond jewellery through bespoke craftsmanship, we create an exceptional, rewarding environment for our teams. We now boast a growing team of nearly 100 staff across multiple departments, including Sales, Customer Care, Production, Workshop, Marketing and HR.

What Makes Us Different

Authentic craftsmanship: We don't just sell jewellery; we manufacture it. Our in-house workshop means you'll truly understand what you're selling and can speak with genuine authority about how each piece is made
Consultative, client-led sales: No hard selling. Our approach is warm, expert, and commercially astute, focused on building lasting relationships rather than one-off transactions
Real progression with a growth-focused business: Clear expectations, strong support, and genuine career development opportunities. We're expanding with purpose, and ambitious team members grow with us
Transparent, ethical practices: From how we source our materials to how we communicate with customers, integrity sits at the heart of everything we do

Benefits

What You'll Enjoy

Financial & Career Growth:

Highly competitive salary and financial benefits
Generous sales commissions and company bonus scheme (realistic target earnings of up to £20,000 per year on top of base salary)
£2,500 Sign-on bonus
Clear progression pathways across departments
Generous pension contributions

Wellbeing & Work Environment:

Premium workspace at 5 St Philips Place, a landmark Birmingham development with contemporary interiors and modern amenities
Free barista-quality coffee bar on-site
Exclusive rooftop lounge and terrace; the perfect space for lunch breaks and downtime with panoramic city views
Secure bike storage for eco-conscious commuters
Private healthcare plan and wellness benefits
25 days holiday + bank holidays
Access to a mindfulness app and mental health support

Recognition & Development:

Employee Recognition Programme that celebrates your contributions
Comprehensive training and professional development opportunities
Regular workplace culture initiatives and team events

Location, location, location

Queensmith's new private client office is located at 5 St Philips Place, a landmark development in Birmingham's prestigious Cathedral Square and Colmore Row business quarter. With New Street and Snow Hill stations just minutes away, exceptional dining on your doorstep, and a building designed for the modern professional, it's the perfect location for our newest showroom.

Ready to Make Your Mark?

If you're an ambitious jewellery sales professional looking for your next challenge with a brand that values brilliance, clarity, and individuality, we'd love to hear from you.

Apply now to be part of Queensmith's exciting Birmingham chapter!

To Apply

To express an interest in the Sales Consultant role please submit your cv and covering letter outlining why you think you’d be a great fit for the role or follow this link.

About us

Queensmith specialises in bespoke fine jewellery, designed and crafted by our talented team of in-house experts. We offer a truly personal and bespoke fine jewellery service that brings our customers to the heart of the making process, providing rare access to designers, gemmologists, goldsmiths and setters, in order to create and customise their dream engagement, wedding and eternity rings.

www.queensmith.co.uk

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