Sales Associate

Company

Millie Savage

Location

Shoreditch, London

Salary

Competitive

Type

Full Time

Published

Deadline

Sales Associate - Full Time

Millie Savage

Shoreditch, London

The Role

We are seeking a polished and motivated Sales Associate to join our London team on a full time basis. This is a key role within the business, responsible for delivering an exceptional in-store experience, driving sales performance, and taking ownership of day-to-day store operations and brand standards across our UK market.

The successful candidate will combine refined sales ability with strong operational ownership. You will be accountable for leading clienteling, achieving sales targets, and maintaining the elevated standards of a luxury retail environment- demonstrating initiative and reliability as a key part of our London team.

As a small, female-run business, we pride ourselves on fostering a supportive and collaborative work environment with a really beautiful team culture. There's plenty of opportunity to shape the role for someone who is a hard worker, uses initiative, and brings a creative approach to their work. We're looking for someone who sees long-term potential with Millie Savage and is eager to grow alongside the business as we continue to expand globally.

Key Responsibilities

Client Experience & Sales Performance

Deliver a personalised, luxury sales experience to every client
Provide expert knowledge of premium jewellery, including metals, stones, craftsmanship and care
Build and nurture long-term client relationships through thoughtful clienteling
Proactively drive sales performance and achieve store KPIs and revenue targets
Confidently style clients and make tailored product recommendations
Identify opportunities to drive repeat purchase, upselling and average order value
Utilise our clienteling platform to perform outreach, segment audiences and provide regular reporting

Brand & Marketing Support

Own the end-to-end management of UK stylist loans, including outreach to stylists and editors, packing and shipping, tracking and follow-up, and ensuring timely returns
Maintain and update the loans tracker, ensuring all movements are accurately logged and nothing is outstanding
Proactively identify and build relationships with relevant stylists, editors and publications to drive press placements
Coordinate UK gifting initiatives, managing product selection, packaging and dispatch
Assist with in-store events, brand activations and local partnerships
Act as a brand ambassador, embodying the Millie Savage ethos in every interaction
Provide regular feedback on client insights, sales trends and local market activity

Store Operations & Standards

Support daily store operations including opening and closing procedures
Maintain visual merchandising standards in line with brand guidelines
Lead inventory processes including stock counts, replenishment and ensuring stock accuracy
Ensure the boutique consistently reflects the elevated aesthetic and experience of the brand
Flag operational issues proactively and support the resolution of day-to-day challenges

Ideal Candidate

Available to work Sunday - Thursday on a consistent basis
Previous experience in luxury retail (fine jewellery experience highly regarded)
Proven sales ability with a track record of achieving or exceeding KPIs
Exceptional communication and interpersonal skills
Highly professional presentation and demeanour
Self-motivated, reliable and detail-oriented
Comfortable taking ownership of tasks and demonstrating initiative
Ability to work autonomously, comfortable with solo shifts
Strong organisational skills with the ability to manage PR and stylist logistics
Experience with Shopify, Gorgias and Endear advantageous

What We Offer

A competitive salary reflective of the luxury retail market
A team bonus structure based on meeting KPIs
A generous employee discount
3% employer pension contribution
28 days paid annual leave per year (inclusive of bank holidays)

To Apply

Please send us your CV and covering letter to us via the application form below.

The application ealine is the 6 April, and we are looking for an immediate start.

About Millie Savage

Millie Savage is an Australian fine jeweller, founded in Fitzroy, Melbourne and renowned for bold, distinctive designs that celebrate craftsmanship and individuality. What began in a
garden shed has evolved into a globally recognised brand grounded in exceptional quality and meaningful connection.

milliesavage.co.uk

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