Sales Advisors x4

Company

Queensmith

Location

Hatton Garden, London

Contract

Permanent

Job Type

Full Time

Salary

Competitive

Published

Deadline

Sales Advisors x4

Queensmith

Hatton Garden, London

Culture & Values

At Queensmith, we understand that our greatest asset is our exceptional team. As a Sales Consultant, you'll be on the front line of our customer experience, responsible for engaging with clients, understanding their needs, and guiding them toward the perfect piece of jewellery. You will play a crucial role in building customer relationships, maintaining product knowledge, and meeting sales targets. With opportunities for growth within Queensmith, you'll also have access to ongoing training to refine your skills in luxury sales. Your contributions will be integral to our journey.

Responsibilities

Welcome customers warmly, providing an inviting and professional experience from start to finish
Assist customers with product selection, tailoring recommendations to their personal style, occasion, and budget
Achieve individual sales targets by effectively closing sales and promoting additional services, such as resizing and customisations
Maintain thorough knowledge of Queensmith's collections and the craftsmanship behind each piece, enhancing the customer experience with product expertise
Foster long-term client relationships by following up post-purchase and encouraging repeat business
Support team operations by coordinating with colleagues on customer appointments, special requests, and any service-related inquiries
Collaborate with Lead Sales Advisors and Senior Sales Consultants to continuously improve customer interactions and store performance

Skills

Customer-focused mindset with a talent for understanding client needs and preferences
Strong sales and negotiation skills, with an emphasis on upselling and cross-selling
Organisational skills to manage multiple client interactions and follow-up activities
Adaptability and resilience in a fast-paced retail environment

Requirements

Minimum of 1-2 years experience in a customer-facing sales role, ideally within the jewellery or luxury retail sector
Proven ability to meet or exceed sales targets and build meaningful customer relationships
Excellent communication and interpersonal skills, passionate about delivering a high-quality customer experience
Ability to work well within a team, demonstrating flexibility and a willingness to support colleagues

Benefits
Culture & Values
At Queensmith, we transcend the traditional jewellery-buying experience. Our mission is to revolutionise the world of engagement and wedding jewellery, crafting unforgettable moments for our customers. Our culture revolves around "Be Brilliant," reflecting our relentless pursuit of excellence and innovation; "Be Clear," representing transparent communication, ethical practices, and a meaningful impact; and "Be Unique," celebrating individuality, creativity, and inclusivity. Just as we aim to democratise diamond jewellery through bespoke services and craftsmanship, we provide our teams with a similarly customised and exceptional work environment. The essence of Queensmith lies in providing a rewarding work environment and empowering teams to strive for excellence and be their best.

Employee Recognition Programme,
Paid Time Off & Holidays,
Financial Benefits,
Workplace Culture Initiatives
Private Healthcare Plan and Wellness Benefits
Pension Plans
Training & Professional Development
Employee Assistance Programme - Counselling

To Apply

Does this sound like you? If so, we want to hear from you.

Please submit your cv and covering letter outlining why you think you’d be a great fit for the role.

About us

At Queensmith, we believe jewellery should be as unique as the stories it represents. That’s why we’ve redefined bespoke jewellery, making it accessible, personal, and beautifully simple.

Whether you’re planning the perfect proposal, tying the knot, or celebrating life’s most meaningful milestones, your jewellery should be about you—not us.

As specialists in lab-grown diamond jewellery, we’re proud to champion sustainable and ethical practices. Through initiatives like our Grown by Queensmith Diamonds, we’re offering a responsible alternative to mined diamonds without compromising on quality or beauty.

Our in-house workshops are home to a team of expert jewellers, gemmologists, and designers who craft every piece with precision and care. By inviting you behind the scenes, we give you a deeper connection to the jewellery-making process and empower you to be part of your creation’s journey.

With multiple awards under our belt, including recognition for our outstanding bespoke service, we’re committed to delivering luxury experiences while maintaining accessibility for all.

www.queensmith.co.uk

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