Sales Administrator

Company

Stonehouse Jewellery Ltd

Location

Jewellery Quarter, Birmingham

Job Type

Office based

Contract

Permanent, full time

Salary

Negotiable / Dependant on experience

Published

Deadline

Sales Administrator

Stonehouse Jewellery Ltd

Jewellery Quarter, Birmingham B18 6BH

We are seeking a Sales Administrator to join our esteemed fine jewellery manufacturing business.

This position requires someone who is passionate about jewellery, possesses excellent customer service skills, and has a strong background in sales.

The ideal candidate should have experience in the fine jewellery industry and be able to confidently handle bespoke jewellery estimates, customer enquiries and provide exceptional service throughout the entire customer journey.

Responsibilities

Prepare and deliver comprehensive quotations and estimates for bespoke jewellery, taking into account customer preferences, materials, and labour costs.
Engage with customers in a professional and friendly manner, addressing their enquiries and queries with confidence and expertise.
Collaborate effectively with colleagues and other departments to ensure a seamless customer experience.
Maintain a high level of product knowledge, staying up-to-date with industry trends, new designs, and emerging technologies.

Requirements

Proven experience in a sales or customer service role, preferably used to estimating fine jewellery quotes within industry.
A genuine passion for jewellery and a keen eye for detail.
Strong interpersonal and communication skills, with the ability to build rapport with customers and colleagues.
Extensive knowledge of diamonds, gemstones, and precious metals, including their characteristics, grading systems, and sourcing methods.
Excellent organisational skills and the ability to handle multiple tasks efficiently in a fast-paced environment.
Proficient computer skills and experience using customer relationship management (CRM) software.
A team player with a positive attitude and the ability to collaborate effectively with colleagues.
Joining our team means becoming part of a prestigious fine jewellery manufacturing business that prides itself on delivering exceptional craftsmanship and unparalleled customer service. We offer competitive compensation packages, ongoing training and development opportunities, and a supportive work environment.

Job Type Permanent, Full time, Office based

Salary Negotiable / Dependant on experience

To Apply

To apply, please email your CV and covering letter to us via the application form below or call us on 0121 551 2721

Deadline 19th February 2025

About us

Founded in 2015 in Birmingham Jewellery Quarter, Stonehouse Jewellery is the UK's premier fine jewellery manufacturer exclusively serving trade partners. Our skilled artisans craft bespoke pieces with timeless elegance, collaborating closely with jewellers, designers, and retailers. We use both the latest technology and traditional techniques to provide unmatched quality.

www.stonehousejewellery.co.uk

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