Retail Senior Sales Assistant

Company

Taylor & Hart

Location

Seven Dials, Covent Garden, London

Salary

Dependent on experience

Published

Deadline

Retail Senior Sales Assistant

Taylor & Hart

Seven Dials, Covent Garden, London

Overview

Taylor & Hart is an e-commerce and bricks-and-mortar bespoke jeweller specialising in engagement rings and wedding rings. We offer customers the opportunity to create a high-quality custom engagement ring or jewellery piece through a seamless process – facilitated by our consultants in our retail store and via online communication channels. We’re based in Covent Garden and at our Workshop (Chancery Lane).

A Taylor & Hart Retail Senior Sales Assistant is the face of the company and is an expert in providing customers with an industry leading retail experience. They are highly knowledgeable about jewellery, diamonds and gemstones, and each assistant uses their talent, experience and people skills to greet our customers in store and ensure their needs are perfectly met, with love and without limits.

Main responsibilities

Warmly invite and welcome customers to Taylor & Hart’s store.
Lead by example in the Boutique Manager’s absence
Inspire excitement with every customer they meet taking them confidently through the Taylor & Hart journey ensuring each customer becomes a brand ambassador
Inspire customers and ask open questions to make them feel comfortable and understand their needs
Educate customers on our products and services, and be able to answer any questions on our brand and policies.
Successfully process sales in store efficiently and smoothly
Assist in qualifying walk-in customers, schedule their consultations, handover to the best sales person to continue their journey with
Assist with confirming bookings made through the website booking system.
Assist with any aftercare services, from booking in, to handling face-to-face aftercare bookings
To work with the wider team with visual merchandising implementation
Assist in the opening and closing procedure and frequent shop floor walks during the work day
Ensure all products are displayed correctly in line with guidelines
Organise and maintain any store orders needed for day-to-day running of the store
Collaborate with the wider sales team to ensure every aspect of a product is carefully considered for each customer
Complete stocktakes when needed
Follow all store policies and procedures
Have an understanding around Loss prevention and Health and Safety procedures of a boutique and organise/carry out any checks where needed
Work with precision to ensure all information is complete, accurate and company policies are followed to enable a greater contribution to continued company growth.
Work as part of a team to contribute through innovation.
Explore new approaches and ideas to remain ‘a step ahead’ with each customer's experience
Consistently strive to improve the consultation experience, by keeping a close eye on industry best practices and staying on top of potential innovations in technology.
When needed, provide support to the wider sales team
Have detailed knowledge of Taylor & Hart’s brand values and be a champion of those values in every customer or colleague interaction
Work towards constantly improving the efficiency of the sales process.
Comfortably navigate around key systems (QT, Salesforce, YesWare, Intercom, Photoshop, Illustrator, etc)
Comply with all internal policies for delivering a finalised quote, keeping errors, returns and any sub-optimal customer or colleague experience to a minimum

What are we looking for

Previous experience of 2 - 3 years within a fine jewellery brand and in a luxury retail sales environment
Experience of working with Diamonds and Gemstones
Experience of keyholding is a must
A team player, with excellent interpersonal and communication skills
An excellent verbal communicator
To have experience of building client relationships to deliver sales
Comfortable working in a face-to-face luxury environment and managing client expectations
Have excellent time keeping, responsible and reliable
Flexible and adaptable to change
Motivated, proactive and dedicated
Sales and target driven
To have a strong ability to relate to others and know how and when to show empathy
Can lead and control a conversation while making the other side feel special and catered for
To have active listening skills and an awareness of body language
To have a flair for style, presentable and well mannered
To tackle difficult situations head on, and work closely with others to resolve any situation
A strong multi-tasker who thrives in a fast paced environment
A positive attitude that can adapt and thrive in changing circumstances
Acute attention to detail
Devotion to continuous learning and improvement
Technology literate, experience with key programs used but not a must

Why work with us

We are a vibrant team with a community feeling
We are a growing brand and are always striving for more
We look out for each other and support in any which way possible
We offer a competitive salary
We offer 33 holiday days per annum inclusive of bank holidays
We will always strive to build from inside the company, offer 1-2-1 quarterly reviews, and will support you to work towards reaching your personal goals
We have frequent social events within the company
We see and treat everyone as an equal
Bonus and commission scheme
Pension scheme

Reporting to

Boutique Manager

Hours

40 hours/week from Sunday to Thursday

Start date

1st April 2025

Salary per year

Dependent on experience

To apply

Please send your CV and cover letter to the Boutique Manager - Ceyda Ucyigit - by using the application form below.

About us

At Taylor and Hart we are a digital first engagement ring company. Our “without limits” approach to product design, customer experience and our ethical supply chain has positioned us as one of the most innovative jewellery companies in the last decade. Our workplace is supportive, rewarding and flexible, celebrating diversity, equality, sustainability and inclusiveness.

As we’ve grown, so too has the complexity behind our 3D Design Team and we’re now looking for a talented individual to join the team and help us grow 5x over the next 3 years.

taylorandhart.com

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