Company
Location
Salary
Published
Deadline
Production & Business Support Administrator
📍 **Birmingham Jewellery Quarter**
⭐**Mitchel & Co
🕒 **Full-time (35–37.5 hours per week)**
💷 **£25,000 – £28,000 per year (depending on experience)**
About the Role
We’re looking for a highly organised **Production & Business Support Administrator** to work closely with our Production Manager and support the smooth running of our jewellery workshop and office.
This is a varied, office-based role at the heart of our business — ideal for someone who enjoys organisation, systems, and keeping things moving behind the scenes. You’ll play a key part in coordinating bespoke jewellery orders, supporting customers, and keeping our internal processes running efficiently.
No jewellery experience is required - full training will be provided - but strong administrative skills, attention to detail, and confidence juggling multiple tasks are essential.
What You’ll Be Doing
- * Providing day-to-day **administrative and coordination support** to the Production Manager
- * Maintaining and updating customer, supplier, and production databases
- * Tracking bespoke jewellery orders through the production process
- * Liaising with internal teams and external workshop partners to help progress work
- * Accurately logging materials, costs, and work-in-progress
- * Assisting with estimates and pricing for bespoke pieces and repairs
- * Communicating with customers by email and phone regarding order progress
- * Supporting general office duties, including answering calls and logging enquiries
- * Assisting with stock control, inventory checks, and handling high-value items
- * Supporting website updates, product listings, and basic content where needed
- * Helping with social media updates and online customer reviews
- * Being a flexible, hands-on team player in a busy but friendly environment
About You
- * Proven experience in an **administrative, coordination, or business support role**
- * Naturally organised, with excellent attention to detail
- * Confident prioritising tasks and managing multiple deadlines
- * Strong written and verbal communication skills
- * Comfortable using databases and digital systems
- * Friendly, professional manner with good customer service skills
- * Good numeracy skills and confidence handling sensitive information
- * Self-motivated, reliable, and happy to support across the business
- *(Experience with CMS systems, stock control, or copywriting is a bonus, but not essential)*
Why Join Mitchel & Co? *
- **£25,000 – £28,000 salary**, depending on experience
- * Work for an **award-winning, family-run jeweller**
- * Varied role with genuine responsibility and scope to grow
- * Full training provided — jewellery knowledge not required
- * Friendly, supportive, long-serving team
- * Modern office and workshop in the heart of the Jewellery Quarter
- * Flexible working patterns
- * Generous staff discount on jewellery
About Us
Mitchel & Co is an award-winning jeweller with over 15 years of experience creating bespoke engagement, wedding, and fine jewellery. Our in-house workshop combines traditional craftsmanship with modern techniques, delivering exceptional pieces for clients across the UK and beyond.
How to Apply
Please apply with your **CV and a short cover letter** explaining why you’d be a great fit for the role.
About Mitchel & Co
We are an award-winning, family-run jeweller with over 15 years of history and a reputation for excellence, honesty, and craftsmanship. Our in-house workshop is where the magic happens – creating highly technical, bespoke pieces with love and precision. With a loyal client base from across the UK and beyond, we’re proud to blend tradition with innovation, right in the buzzing heart of Birmingham’s Jewellery Quarter. Want to see what we do?
Visit us at www.mitchelandco.com
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