Company
Location
Salary
Published
Deadline
Production Assistant
⭐ Mitchel & Co
📍 Birmingham Jewellery Quarter
🕒 Full-time / 35 hours per week
💷 Competitive
Join Our Team
Based in the heart of Birmingham’s historic Jewellery Quarter
The Role
We are looking for an enthusiastic, organised and dependable office assistant to join our busy, hands-on Production team. This is a varied role supporting our customers, production team and wider business. The ideal candidate will be a confident people person and all-round team player, with excellent attention to detail, strong organisational skills and the ability to manage multiple priorities.
Key Responsibilities
- Manage customer communication via email and telephone, including orders, records, appointments and diary management.
- Support the workshop and production team with day-to-day administration and work-in-progress tracking.
- Maintain accurate stock and inventory records, including diamonds, gemstones, precious metals and components.
- Carefully document, weigh and check high-value jewellery and components throughout the production process.
- Assist with purchasing, supplier orders, stock replenishment and product costings.
- Cross-reference invoices and maintain accurate financial and production records.
- Liaise with suppliers, trade partners, the Assay Office and other external stakeholders.
- Support website administration, product listings, pricing and online content.
- Handle confidential information professionally and maintain high standards of security.
- Organise office supplies, paperwork, diaries, meetings and general administration.
- Follow company health & safety and security procedures.
- Provide flexible, hands-on support across the business wherever required.
The Ideal Candidate
We are looking for someone who is:
- Highly organised, reliable and detail-oriented.
- A confident and friendly communicator.
- Comfortable working with numbers, spreadsheets, systems and detailed records.
- Trustworthy and confident handling confidential information and high-value goods.
- Able to manage multiple priorities in a busy environment.
- Proactive, practical and happy to get involved.
- A positive, flexible and supportive team player.
- Professional, personable and someone who genuinely cares about doing a great job.
This is a 360-degree role for someone who enjoys variety, takes ownership and is happy to roll up their sleeves and get involved in all aspects of the business.
Hours
35 hours per week
Salary
Salary negotiable depending on experience.
Perks & Benefits
- Competitive salary – negotiable depending on experience
- Flexible working patterns (minimum 20 hours up to full-time)
- Private healthcare
- Cycle to Work scheme
- Eye test vouchers
- Parking permit loan
- Generous staff discounts on jewellery 😊
What’s in it for you?
You’ll be joining a vibrant, creative, and close-knit team of craftspeople, go-getters and jet-setters. We offer flexibility in working hours, the chance to learn new skills, and the opportunity to grow within the business. With our showroom, office, and workshop all under one roof, and frequent interactions with suppliers, designers, and craftspeople, no two days are the same – and there’s never a shortage of steps to track!
About Mitchel & Co
We are an award-winning, family-run jeweller with over 15 years of history and a reputation for excellence, honesty, and craftsmanship. Our in-house workshop is where the magic happens – creating highly technical, bespoke pieces with love and precision. With a loyal client base from across the UK and beyond, we’re proud to blend tradition with innovation, right in the buzzing heart of Birmingham’s Jewellery Quarter. Want to see what we do?
Visit us at www.mitchelandco.com
How to Apply
Think you’re a good fit? We’d love to hear from you! Please send your CV along with a cover letter telling us why you’re right for the role to us by using the application form below.
About Mitchel & Co
We are an award-winning, family-run jeweller with over 15 years of history and a reputation for excellence, honesty, and craftsmanship. Our in-house workshop is where the magic happens – creating highly technical, bespoke pieces with love and precision. With a loyal client base from across the UK and beyond, we’re proud to blend tradition with innovation, right in the buzzing heart of Birmingham’s Jewellery Quarter. Want to see what we do?
Visit us at www.mitchelandco.com
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