Part Time Jewellery Sales & Customer Care Associate

Company

E.C.One

Location

Exmouth Market, London

Salary

Dependent on experience

Type

Part time, minimum 2 days per week (3/4 weekends)

Published

Deadline

Part Time Jewellery Sales & Customer Care Associate

E.C.One

Clerkenwell, London EC1

Hours: Part time, minimum 2 days per week (3/4 weekends). Flexibility required during busier trading periods (e.g. Christmas).

About E.C.One

At E.C.One, we believe jewellery should be contemporary, beautifully crafted and responsibly made. As the UK’s first B Corp certified jewellery workshop - and winner of Bespoke Jewellery Retailer of the Year and Responsible Jewellery Business of the Year - we’re proud to lead the way in ethical, sustainable design.

Our Clerkenwell shop and workshop are inspiring spaces where customers connect with our jewellery, our makers and our story.

The Role

We’re looking for a confident, motivated individual with a passion for contemporary jewellery and outstanding customer service. The role blends gallery retail with personalised client care: you’ll support bespoke design appointments, guiding customers through the process of designing and creating jewellery, alongside day-to-day sales and customer service.

Key Responsibilities

Provide excellent customer service in-store, online and by phone
Welcome visitors, maintain an inviting shop and update visual displays
Support bespoke consultations: prepare pieces and references, take notes, organise quotes, and manage follow-ups
Assist with inventory and stock management: receiving deliveries, prepping items for photography, pricing, and displaying products
Process and dispatch web orders promptly and professionally
Monitor and replenish packaging and essential supplies
Support repairs and aftercare with clear, professional communication

Skills & Experience

Essential

Customer service experience (including email / online support)
Excellent written and spoken English
Strong attention to detail and organisational skills
Able to multitask across front of house and back office tasks
Friendly, proactive team player
Passion for contemporary jewellery and design
Availability on weekdays and weekends (including Sundays and peak trading periods)

Advantageous

Jewellery making or gemstone knowledge
Experience in a retail or gallery environment
Familiarity with stock / inventory systems

What We Offer

Competitive pay
Staff discount on E.C.One jewellery
Training in product knowledge, ethics and customer care
The chance to work in an award-winning, ethical, B Corp certified jewellery business

How to Apply

Please send your CV and a cover letter to Jos by using the application form below.
Applications will be reviewed as received.

About Us

E.C.One is an award winning jewellers based in Exmouth Market, Clerkenwell. Established by Jos and Alison Skeates in 1997, the company has won many prestigious awards and is renowned for leading the way in precious, ethical and sustainable jewellery. We source our materials from ethical and sustainable sources, and our manufacturing processes are designed to minimise our environmental impact. As well as showcasing a variety of jewellery designers, we specialise in bespoke design and manufacture in house. The company was the first certified B Corp jeweller in the UK and as such, give 1% of our turnover to charity, care deeply about where our materials are sourced, and importantly we place great value our team. We pride ourselves on keeping making skills alive, have trained two Goldsmiths and currently have an apprentice indentured with the Goldsmiths’ Company.

www.econe.co.uk

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