Part Time Customer Care Consultant

Company

77 Diamonds

Location

Hanover Square, Mayfair, London

Job Type

Part Time: Thursday - Saturday

Salary

Dependent on experience

Published

Deadline

Part Time Customer Care Consultant

77 Diamonds

Hanover Square, Mayfair, London

77 Diamonds is a dynamic company already established as the leading European diamond ecommerce retailer specialising in diamond jewellery.

We are looking for a part time Customer Care Consultant (Thu - Sat) to join us at our Head Office in Hanover Square.

As a naturally motivated person, you’ll go above and beyond to create a luxurious, relaxing environment for every client that walks through our doors.

Day to day duties will include:

Meet and greet clients on arrival, offering drinks upon arrival.
Meet with customers in the showroom for repair appointments & repair collection appointments.
Carry out jewellery assessment and prepare quotation for repairs.
Process resizes/exchanges – liaise with workshop for polishing etc.
QC of jewellery items
Guiding the customer through the repair process.
Respond to after sales queries via the telephone, email and face-to-face.
Log repair data clearly and concisely.

The ideal candidate will have:

Previous experience in a similar role
Passion for providing excellent service.
Strong computer skills alongside a friendly and professional telephone manner.
Fluent in English (both written and spoken)
Jewellery experience preferred.

Location

Mayfair, London

Salary

Salary is dependant on experience

To Apply

Please apply by sending your CV and a short covering letter detailing why you would be particularly suitable for this role by using the application form below.

About us

77 Diamonds was founded on the premise that with the advent of modern technology and modern jewellery manufacturing methods, it was possible to create a new breed of jeweller to service customers in a better way. The ambition was not only to offer the largest selection of diamonds in the world, but to manufacture the jewellery to such high standards combined with a market leading service that could outcompete even the finest branded jewellery companies.

www.77diamonds.com

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