Operations, Production and Beading Associate

Company

Rock + Raw

Location

West London

Salary

25-33.5k pro rata

Type

16-20 hours a week

Published

Deadline

Operations, Production and Beading Associate

Rock + Raw

West London

An exciting opportunity for someone who wants to be at the heart of a luxury jewellery business. You’ll play a vital role in overseeing production, communicating with suppliers, placing orders, supporting designs, beading our candy bead collection and ensuring production quality and timelines are met.

This role is part time-2/2.5 (16-20 hours) a week to be taken during the working week Monday to Friday but entirely flexible within that.

You will manage stock levels to anticipate demand to support the execution of our annual sales plan. From time to time you may also be a support to the CEO in product design and stones sourcing.

You’ll ensure customer fulfilment, satisfaction, and service — from ensuring timely deliveries and beautifully packaged items, to handling customer communication and day-to-day organisational tasks, including occasional post office runs, hallmarking, couriers and other organisational tasks.

Operations & Production

Oversee production — from placing stock orders and restocking the website to monitoring delivery timelines to support our sales plan and customer orders.
Manage stock production with our suppliers to ensure we meet future demand.
Deliver business goals through efficient operational planning, proactively addressing risks and opportunities (e.g. managing Christmas order volumes and delivery deadlines).
Support quarterly sales plans through effective stock and inventory management.
Assist in and oversee new product development and stone sourcing.
QC check incoming stock.
Ensure effective stock storage.

Beading Our Candy Collection

You will be in charge of beading our candy bead necklaces, bracelets and anklets.
You will oversee beading stock and sundries and top up where needed.

Customer Support

Order Management & Fulfilment Support

You will support our customer services assistant in packing and wrapping our jewellery with exceptional care and attention to detail.
You will support our customer services assistant in customer communications.

In times of increased demand you will manage and supervise additional freelance assistants for dispatch purposes.

About You

Experience Desired

Jewellery experience.
Experience working in a product-based business
Experience in operations
Experience placing supplier orders and working with suppliers.
Experience in beading
Experience monitoring stock levels
Experience doing stock takes

Desirable Skills

Familiarity with Shopify.

Our Team

Now is an exciting moment in the company’s history — we are looking to build our dream team.

This means you will have the opportunity to join and lead a small, passionate team.

Performance Bonus Available

West London Office
25 days holiday + national holidays
Small passionate team
Annual product allowance.

Hours

16-20 hours a week.

Salary

25-33.5k pro rata

Start Date

asap

To Apply

Please send applications with a CV and cover letter to us by using tha application form below.

About Us

Rock + Raw is a London-based crystal fine jewellery company.

We source the finest crystals on the planet and set them in solid gold, incorporating ritual, meditation, and ceremony.

Our mission is to inspire a sense of awe, healing, joy, and transformation.

We aim to achieve the impossible. We go above and beyond to create the highest aesthetic experience for our customers. We believe in creativity, exceeding expectations, and pushing boundaries.

We are a small West London-based team who, through hard work, make the impossible possible.

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