Operations Manager

Company

The Piece London and Kirica Fine

Location

Blackheath and Hatton Garden

Salary

£40k, depending on experience

Type

Full time

Published

Deadline

Operations Manager

The Piece London and Kirica Fine

Blackheath and Hatton Garden

Overview

Love jewellery? Same.

Join our gemstone obsessed, rapidly growing business, and help us deliver our unique pieces with our loyal and growing customer base.

The Piece London and Kirica Fine are seeking a talented and energetic jewellery operations professional to contribute to the expansion of our rapidly growing jewellery business. As Operations Manager, you will be the first point of contact for customer enquiries, manage the creation of custom pieces, source gemstones, act as the first point of contact with our UK workshop, and maintain operational records.

We are looking for an experienced and passionate member of our team who can grow with us and take on significant responsibility.

This role is intended to be full time, with three days a week in person at our Blackheath Studio and Hatton Garden office, the other two days flexible.

Role responsibilities

Acting as the first point of contact for custom jewellery enquiries from new customers.
Managing enquiries from existing customers, including sending photos, invoicing and handling customer queries and issues.
Liaising with our UK gemstone suppliers to source gemstone and diamond options for stock and custom pieces.
Managing production processes with UK workshops.
Sending new jobs to workshops.
Managing quality control of completed jewellery sent back from workshops.
Maintaining gemstone and jewellery purchase records.
Maintaining antique and vintage jewellery inventory and records.
Working collaboratively with our Marketing Manager to plan and optimise outreach content calendar.
Travel as needed to international gemstone fairs and sourcing trips.

Key skills, qualities, and experience

Required

At least 3 years’ experience in the jewellery industry in a production, procurement, or operational role.
Excellent social and communication skills.
Strong diligence and attention to detail.
Competency in spreadsheet software.
Good writing and numeracy skills.
Available for in-person working at least 3 days per week, with flexibility on other working days.

Desirable

Experience in graphic design on any platform.
Photo editing experience.
Experience in providing excellent customer service.
Experience in antique and vintage jewellery.

Salary

£40k, depending on experience.

To apply

Please email a cover letter and CV to us by using the application form below.

Closing date for applications

12 noon, Wednesday 6 May

Interview date

Friday 8 May.
We may appoint a successful candidate ahead of these dates.

About Us

The Piece London and Kirica Fine are two jewellery brands founded and run by jewellery designer and gemologist Sarah MacLeod.

The Piece celebrates old gold and gemstones - selecting the best antique and vintage pieces and adding unusual, scarce and high quality natural gemstones, sourced from international gem shows or (often) their geographic origin itself.

Kirica Fine is a fine jewellery brand, also gemstone obsessed, focussing on our high quality designs set in Fairtrade gold.

At their core, both brands demonstrate a commitment to quality and high professional standards.

thepiecelondon.com

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