Jewellery Showroom & Workshop Coordinator

Company

Manna Jewellers

Location

16 Hockley Street, Birmingham B18 6BL

Salary

Salary: £26,000.00 - £35,000.00 per year

Type

Full Time

Published

Deadline

Jewellery Showroom & Workshop Coordinator

Manna Jewellers

16 Hockley Street, Birmingham B18 6BL

Salary: £26,000.00 - £35,000.00 per year

Manna is a well-established independent jewellery business based in the Jewellery Quarter, with over 50 years of heritage and a strong reputation for quality, craftsmanship, and service. We specialise in bespoke jewellery commissions and high-quality repairs, combining traditional techniques with the latest jewellery technologies.

As a proud and active member of the local jewellery community, we are a growing business that is forward-thinking and striving to re-write how bespoke jewellers should be. We give each and every customer commission the attention to detail and specialist bespoke service from the detailed design, the gem stone selection and product requirements.

We are looking for a highly organised, proactive and trustworthy individual to take ownership of our showroom operations and workshop coordination. We are a fun team and love to push our ourselves to succeed together.

The Role

This is a key position within our small team and would suit a self-starter who enjoys responsibility and structure and can deliver an exceptional customer experience through storytelling and personal connection.

The candidate will act as a focal point within the business, providing a strong link between a busy retail store and the jewellery workshop team and support services. The pace is fast moving and dynamic, which requires outstanding performance against the required business objectives.

Key Activities

Bespoke Customer Sales and Repairs Service:

Greet customers and deliver a warm and hospitable in-store experience.
Conduct bespoke jewellery consultations, advising clients on specific design concepts, gemstone selection and manufacturing capabilities, clearly understanding and documenting customer requirements.
Demonstrate an in-depth knowledge of fine jewellery, gemstones, and precious metals, confidently addressing the needs of clients.
Assist with jewellery sales and process payments and documentation accurately.
Conduct jewellery repair consultations and aftercare enquiries.
Communicate timelines with the customer confidently and professionally and oversee communication updates through to fulfilment.
Use company EPOS to manage all transactions and the CRM for customer liaison.

Showroom Opening & Closing

Assist in the opening of the showroom daily and the set up and organisation of the jewellery display in a clean, attractive, and professional manner, considering theme and offers.
Ensure strong brand visibility (including placement of the Manna boards outside)
Maintain accurate stock records and organisation and overall showroom appearance.
The showroom is open from Tuesdays through to Saturdays and closed on Sundays and Mondays. During Christmas and busy periods we open as per the market demands.

Administration & Weekly Planning

Plan and organise workshop workflow for bespoke orders and repairs and priorities for the week
Maintain accurate job records and schedules from customer receipt to fulfilment.

Workshop & Production Coordination

Act as a focal point within the business, providing a strong link between the workshop team, sales team, and support services. The pace is fast moving and dynamic, which requires outstanding performance against the required business objectives.
Manage repair and bespoke jewellery jobs from intake through to completion
Prepare detailed job bags for the production team
Track and ensure each item moves smoothly through all production stages
Coordinate with internal and external team members where required.
Monitor timelines to ensure all jobs are completed on or before target delivery dates

Quality Control & Delivery Management

Perform final quality control checks on completed jewellery
Ensure all pieces meet company quality standards before customer collection

Who We’re Looking For

2 years' experience in jewellery retail sales, production and workshop coordination (preferred but not essential). The ideal candidate will hit the ground running.
An in-depth knowledge of fine jewellery, gemstones, precious metals and jewellery manufacturing would be advantageous.
A self-starter who takes ownership and responsibility for their role.
Strong customer service and communication skills
Excellent organisational and time-management abilities
High attention to detail and quality control
Professional, reliable and trustworthy approach
Ability to manage multiple tasks in a structured but fast-paced environment
Confidence using CRM systems and digital tools(experience with Monday.com or similar platforms desirable)
Professional and composed under pressure, able to resolve client concerns calmly and efficiently

Why Join Us?

Be part of a respected independent business with over 50 years of heritage
Join a growing company that blends traditional craftsmanship with modern technology
Work closely with skilled jewellers in a supportive, hands-on team
Play an important role in the continued growth and future success of the business
Take real ownership in a position where your contribution truly matters
As a family-led business, we believe the finest craft requires a rested mind. We promote a work-life harmony, and are closed on public holidays as well as shutting our doors for a restorative winter break between Christmas and New Year, and a dedicated two-week summer shutdown.

What We Offer

Competitive salary, dependent on experience
Later start times, with Mondays and Sundays as your day off.
A responsible, varied role within an established and growing Jewellery Quarter business
Exciting and innovative projects that are unique and creative.
A supportive environment where your work has visible impact.
Training and skills development opportunities.
Work in a tactile environment with some of the best artisans in the quarter.
Attractive Employee Discounts

To Apply

Please apply with your CV and a short covering note explaining why this role suits and what you can offer.

Expected Start Date

7th April 2026

About Us

stablished in 1977 in Birmingham's Jewellery Quarter, we focus on providing the best possible service and always strive to accommodate customers' requirements. Having always made beautiful classic engagement rings, wedding rings, pendants and chains, we continue building on our skills and expertise to create jewellery in line with designs intended for the modern day.

www.mannajewellers.com

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