Jewellery Sales & Customer Care Administrator (Maternity Cover)

Company

The Sapphire Shop

Location

Hatton Garden, London

Salary

£28,000–£34,000 per annum (pro rata)

Type

Full time

Published

Deadline

Jewellery Sales & Customer Care Administrator (Maternity Cover)

The Sapphire Shop

Hatton Garden, London

The role

We are looking for a friendly, organised Jewellery Sales & Customer Care Administrator to join our small, welcoming team for a maternity cover contract.

This role supports both the sales and production teams, ensuring each client enjoys a smooth and memorable experience from first enquiry through to final delivery.

Key responsibilities

Provide professional, attentive customer care via email, phone, and in person.
Support the sales team with quotations, order processing, and client follow-ups.
Liaise with workshops and suppliers to ensure deadlines and quality standards are met.
Maintain accurate records in our CRM system and track order progress.
Assist with packaging, shipping, and aftercare communications.
Keep the showroom organised and presentation-ready.
Support general administrative tasks as required.

Please note

This role is focused on coordination and client support – design, marketing, and high-volume sales tasks are not part of the position.

About you

Previous experience in jewellery or luxury retail is highly beneficial.
Must have the right to work in the UK.
Excellent written and spoken English with strong communication skills.
MUST be computer literate and have an understanding of Microsoft Office and Sage
A friendly and approachable manner with a calm, professional presence.
Highly organised and detail-oriented.
Comfortable using email, CRM systems, and order management software.
A genuine interest in fine jewellery and creating positive client experiences.

Why join us

Work with a supportive, close-knit team in one of London’s most historic jewellery quarters.
Be part of a respected bespoke brand with a loyal client base.
Enjoy a balanced workload in a warm, people-focused environment.

Salary
£28,000–£34,000 per annum (pro rata)

Contract
Full-time

Start date
December/ January 2026

To apply

To apply, please send your CV and a short cover letter outlining your experience and availability.

About The Sapphire Shop

We are a bespoke fine jewellery company based in the heart of Hatton Garden, known for our craftsmanship, attention to detail, and warm, personal service. Each piece we create is made to order, combining timeless design with thoughtful client care.

www.thesapphireshop.co.uk

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