Jewellery Sales and Operations Coordinator

Company

Rachel Entwistle Jewellery

Location

Shoreditch, London

Salary

Competitive

Type

Permanent, 4 - 5 days per week

Published

Deadline

Jewellery Sales and Operations Coordinator

Rachel Entwistle Jewellery

Shoreditch, London

Rachel Entwistle Jewellery is a renowned, award-winning brand celebrated for creating meaningful designs that mark life's significant moments. Nestled in the vibrant heart of Shoreditch, we pride ourselves on our unique approach to jewellery, where every piece tells a story.

We are seeking an enthusiastic and experienced Jewellery Sales and Operations Coordinator to join our team. This role plays a key part in supporting the Studio Manager and ensuring seamless operations while delivering outstanding customer experiences in-store. The ideal candidate will be sales-driven, well-organised, and skilled in managing both customer-facing and operational tasks with a proven track record in a similar role.

We are looking for someone whose values align with the RE brand that cares deeply about craftsmanship, meaningful design and responsible making practices.

Key Responsibilities

Sales and Customer Engagement:
Deliver exceptional sales outcomes with a strong emphasis on customer satisfaction.
Engage directly with customers in-store, offering knowledgeable and personalised service.
Build and maintain positive customer relationships to drive store sales and loyalty.
Support Studio Management:
Assist the Studio Manager with coordinating daily operations and administrative duties.
Provide backup support to maintain smooth workflow and production processes.
Store Operations and Merchandising:
Conduct regular store upkeep reviews, ensuring a clean and inviting environment including maintaining our beautiful plants.
Implement effective merchandising strategies to optimise product displays and enhance the shopping experience.

Customer Service
• Manage email correspondence and phone enquiries efficiently and professionally.
• Address customer issues promptly, ensuring satisfaction and repeat business.

Website and Digital Presence

Update and maintain the company website to reflect current product offerings and promotions.
Ensure online content is accurate, engaging, and aligns with brand standards.
Sourcing and Inventory Management:
Monitor inventory levels on the shop floor and liaise with the Studio Manager to help predict stock needs. Ensure timely restocking and accurate record-keeping of inventory levels.
Source and manage all office supplies and oversee service and utility contracts.

Wholesale Management

Oversee the full cycle of wholesale orders, from initial client outreach to final delivery.
Maintain strong relationships with wholesale clients, addressing any inquiries or concerns efficiently.
Coordinate with internal teams to ensure accurate processing and delivery of wholesale orders.
Prepare and manage invoicing for wholesale transactions, ensuring all financial documents are precise and timely.

Qualifications

Proven experience in a sales role with a strong customer-facing focus, ideally within the jewellery or retail industry.
Excellent communication skills, both written and verbal, with an ability to build customer rapport.
Strong organisational skills with the ability to multitask and manage time effectively.
Attention to detail and a commitment to maintaining high operational standards.
Proficiency in Excel, Canva, Photoshop
Experience of Shopify, CRM and organisational software useful

Job Type

4 - 5 days per week

Reports To

Studio Manager

Why Join Us?

Competitive salary and benefits package.
Join a passionate team dedicated to crafting and delivering meaningful jewellery.
Opportunity for professional growth and development within a dynamic and supportive environment in a vibrant company.

If you are a proactive and sales-focused individual ready to enhance our customers' shopping experience, we encourage you to apply!

Become a key contributor to our jewellery business and help us deliver exceptional service and quality.
Apply

Apply now with a cover letter explaining why you would be good for the role along with your CV.

About Us

Rachel Entwistle is the award-winning designer and founder of Rachel Entwistle Jewellery.

Based between London and Ibiza Rachel has studios in both locations. The London store has an in-house team of jewellers and she works closely with skilled artisans in Hatton Garden London's jewellery quarter as well as with a skilled production and stone cutting team in Jaipur, India. Rachel works with precious metals and gem stones and uses ethically sourced and recycled materials.

rachelentwistle.co.uk

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