Jewellery Retail Assistant - Part Time

Company

Taylor & Hart

Location

Covent Garden, London

Salary

£135 per day

Type

Part Time

Published

Deadline

Jewellery Retail Assistant - Part Time

Taylor & Hart

Covent Garden, London

Salary: £135 per day

Contract: Saturday + Monday

Overview

Taylor & Hart is an e-commerce bespoke jeweller specialising in engagement rings and wedding rings. We offer customers the opportunity to create a high-quality custom engagement ring or jewellery piece through a seamless process, delivering an exceptional customer experience (as shown by thousands 5 ⭐customer reviews)

With a store in Covent Garden in London and a showroom in New York, we attract customers to our in person consultation experience.

We’re now looking for someone with aspirations in developing their sales capabilities in bespoke jewellery by growing their way in the business.

The Role

A Taylor & Hart Jewellery Retail Assistant is the face of the company, providing customers with an industry leading consultation experience. They are rapidly building up their knowledge in 3D design, jewellery, diamonds and gemstones, and the company’s processes and policies by assisting the sales team.

While the role will have customer interactions in after care, walk-ins, wedding ring consultations (and when ready, engagement ring consultations), the main responsibility of the role is to help the wider sales and retail (includes after care) teams. There is no individual sales target, and the longer-term goal is to be on track to become a full Design Consultant within 12-24 months.

Main Responsibilities

Warmly invite and welcome customers to Taylor & Hart’s store
Assist in qualifying walk-in customers
Work with the wider team with visual merchandising implementation
Conduct wedding ring (and eventually engagement ring) consultations
Ensure all products are displayed correctly in line with guidelines
Successfully process sales in store efficiently and smoothly
Assist with any aftercare services, from booking in, to handling face-to-face aftercare bookings
Assist in the opening and closing procedure and frequent shop floor walks during the day
Follow all store policies and procedures
Have an understanding around Loss prevention and Health and Safety procedures
When asked for, provide support to the wider sales team
Phone customers to confirm their attendance on the day and for the following day (if not already confirmed)
Inspire excitement with every customer they meet taking them confidently through the Taylor & Hart journey ensuring each customer becomes a brand ambassador
Inspire customers and ask open questions to make them feel comfortable and understand their needs.
Educate customers on our products and services, and be able to answer any questions on our brand and policies.
Collaborate with the wider sales team to ensure every aspect of a product is carefully considered for each customer
Comfortably navigate around key systems
Work with precision to ensure all information is complete, accurate and company policies are followed to enable a greater contribution to continued company growth

Required Experience

Experience in fine jewellery a must
Ideally with experience in customer-centric roles (retail or in sales)

To Apply

Please send us your covering letter and CV by using the application form below.

About Taylor & Hart

At Taylor and Hart we are a digital first engagement ring company. Our “without limits” approach to product design, customer experience and our ethical supply chain has positioned us as one of the most innovative jewellery companies in the last decade. Our workplace is supportive, rewarding and flexible, celebrating diversity, equality, sustainability and inclusiveness.

As we’ve grown, so too has the complexity behind our 3D Design Team and we’re now looking for a talented individual to join the team and help us grow 5x over the next 3 years.

taylorandhart.com

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