Jewellery Assessment Coordinator

Company

Neve Jewels

Location

Birmingham

Salary

Up to £27,000.00 per year

Type

Full time, permanent

Published

Deadline

Jewellery Assessment Coordinator

Neve Jewels

Jewellery Quarter, Birmingham

The Company

The Neve Jewels Group comprises three leading diamond jewellery brands with a strong presence both internationally and in the UK. With exceptional growth over the last few years, we are on a mission to reshape and disrupt the diamond jewellery industry by being Europe’s only digital-first jewellery group.

We are one of the very few jewellers in the country that have their own handmade workshop based in the Jewellery Quarter, Birmingham. This allows us to provide our clients with an unrivalled range of unique jewellery, bespoke designs by choosing from our wide range of loose diamonds, selection of rings, styles and jewellery to provide them with perfect gifts, wedding bands, earrings, bracelets and pendants. All our diamonds are certified and conflict-free.

The Role

We are seeking a Jewellery Assessment Coordinator to join our operations team based in Birmingham.

You will be responsible for:

Assessing product issues and working with workshop teams to resolve them
Track and issue repairs to the workshop
Coordinate with regional offices for stock transfers
Sourcing stones, findings, etc, for urgent orders
Overseeing workshop repair costs
General customer service
Booking returns and repairs promptly
Sending products for hallmarking
Preparing office collections and booking appointments for collections
Work with the wider team to undertake regular stock checks

What We’re Looking For

An individual with strong knowledge of jewellery (Metals, settings, tolerances, etc)
Product assessment
Customer service or workshop-related experience
Customer service & handling customer queries over the phone and via email

Job Type

Full-time

Work Location

In person

What You Can Expect From Us

Competitive salary
Private Health Insurance
24 hr access to an Employee Assistance Programme (EAP)

Benefits

Company pension
Employee discount
Health & Wellbeing Programme
Private medical insurance
Referral programme

Salary

Up to £27,000.00 per year

Neve Jewels Group is an equal opportunity employer. We are committed to providing a work environment that supports, inspires, and respects all individuals. We do not discriminate based on gender, race, colour, religion, age, disability, belief, sexual orientation, marital status, or are disadvantaged by conditions or requirements which cannot be shown.

About Us

Established in 2003, the Neve Jewels Group comprises three leading diamond jewellery brands; Diamonds Factory, Austen & Blake and Sacet

www.austenblake.com

www.diamondsfactory.co.uk

www.sacet.com

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