Head of Manufacturing

Company

Queensmith

Location

Hatton Garden, London

Contract

Permanent

Job Type

Full Time

Salary

Competitive

Published

Deadline

Head of Manufacturing

Queensmith

Hatton Garden, London

Culture & Values

At Queensmith, we transcend the traditional jewellery-buying experience. Our mission is to revolutionise the world of engagement and wedding jewellery, crafting unforgettable moments for our customers. Our culture revolves around "Be Brilliant," reflecting our relentless pursuit of excellence and innovation; "Be Clear," representing transparent communication, ethical practices, and a meaningful impact; and "Be Unique," celebrating individuality, creativity, and inclusivity. Just as we aim to democratise diamond jewellery through bespoke services and craftsmanship, we provide our teams with a similarly customised and exceptional work environment. The essence of Queensmith lies in providing a rewarding work environment and empowering teams to strive for excellence and reach their full potential.

Scope

At Queensmith, we understand that our greatest asset is our exceptional team. As Head of Manufacturing, you lead our in-house workshop and are responsible for ensuring every piece crafted meets our quality control standards, supports commercial goals, and reflects our brand’s promise. You are accountable for workshop performance across people, processes, and products, improving efficiency, consistency and output quality while building a culture of accountability and continuous improvement across the workshop, including the setting and mounting teams.

Your purpose is to build a department that is fit for Queensmith: future-ready, operationally sharp, and constantly improving. You will shape the future of the team by developing Leads, encouraging knowledge sharing and addressing skill gaps through hands-on training in collaboration with HR and our Head of Workshop L&D.

The role owns all aspects of execution, from precious metal and tooling usage to team development and KPI performance, ensuring consistent, high-quality output that meets expectations every time. You are responsible for providing quality and output across the workshop team members, implementing clear production standards, and actively managing performance, quality, and time expectations. Your contributions are integral to our journey.

Responsibilities

Responsible for scaling manufacturing operations to support business growth, including preparing for distributed or multi-site production
Own KPI performance across productivity, quality, and efficiency using data to optimise output, meet deadlines and drive continuous improvement.
Manage the manufacturing and workshop operations with direct people leadership responsibilities
Demonstrate strong commercial awareness with experience owning budgets, managing precious materials, and controlling operational costs
Identify skill gaps, lead structured development plans, and build high-performing teams
Organise scheduled maintenance and Health & Safety certification across all workshops.
Oversee quality standards, health & safety, and compliance (including security protocols)
Responsible for process optimisation and output quality across workshop team members
Collaborate & communicate effectively across teams and with external partners (e.g. metal suppliers), and present operational plans, sourcing insights, and performance update to senior stakeholders

Requirements

Hands on approach with a passion for knowledge sharing and upskilling teams
Ability to motivate, assess, plan and organise resources
Robust leadership background in manufacturing roles and expertise in optimising process workflows
360-degree team and people management in different locations/geographies
Ability to lead large, skilled teams and deliver results through others while building accountability and trust
Experience maintaining consistent operational standards and output quality across multiple locations and / or teams

Skills

Team leadership & performance management
High volume, continuous manufacturing & business process improvement
Commercial & financial acumen and cost control
Workflow optimisation & KPI tracking
Jewellery production or hands-on workshop knowledge
Clear communication & cross-functional collaboration

Reports to

Group Operations Director

To Apply

Does this sound like you? If so, we want to hear from you.

Please submit your cv and covering letter outlining why you think you’d be a great fit for the role.

About us

At Queensmith, we believe jewellery should be as unique as the stories it represents. That’s why we’ve redefined bespoke jewellery, making it accessible, personal, and beautifully simple.

Whether you’re planning the perfect proposal, tying the knot, or celebrating life’s most meaningful milestones, your jewellery should be about you—not us.

As specialists in lab-grown diamond jewellery, we’re proud to champion sustainable and ethical practices. Through initiatives like our Grown by Queensmith Diamonds, we’re offering a responsible alternative to mined diamonds without compromising on quality or beauty.

Our in-house workshops are home to a team of expert jewellers, gemmologists, and designers who craft every piece with precision and care. By inviting you behind the scenes, we give you a deeper connection to the jewellery-making process and empower you to be part of your creation’s journey.

With multiple awards under our belt, including recognition for our outstanding bespoke service, we’re committed to delivering luxury experiences while maintaining accessibility for all.

www.queensmith.co.uk

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