Sales & Production Assistant

Company

Element Bespoke Jewellery

Location

Jewellery Quarter, Birmingham

Salary

Competitive

Type

Permanent, Full Time

Published

Deadline

Sales & Production Assistant

Element Bespoke Jewellery

Jewellery Quarter, Birmingham

Element is an independent, bespoke jewellery company based in The Jewellery Quarter, Birmingham, established 25 years ago.

About the Role

We are looking for an enthusiastic and motivated individual to join our small team in our showroom and workshop office.

We are looking for someone with a love of fine jewellery to be responsible for liaising with customers throughout their bespoke journey with us.

We are looking for someone to join us five days a week, with at least two Saturday shifts a month.

Responsibilities

Full training will be given for all the tasks below, there will be a month-long handover with our current staff member to ensure that you are confident in all areas of the role.

Communicating with new and existing customers in a timely manner over email, including quoting for bespoke pieces of jewellery.
Assisting customers in the shop with bespoke jewellery enquiries, including designing and quoting for new pieces of jewellery.
Communicating clearly with our local CAD designer to create models of orders, relaying amendments from the customer to the CAD team.
Build relationships with our local suppliers, including frequent trips around the Jewellery Quarter to collect and drop off items.
Assisting in the ordering and purchasing of diamonds, gemstones and materials for new and existing orders
Accurate recording of post into and out of the workshop.

Requirements

Experience of the jewellery trade.
Fluent in English with confident and friendly communication skills, including strong written English skills as liaison via email is a large part of the role.
Organisational skills are key- ensuring that all orders are noted correctly and entered on to our till system and explained to our goldsmiths clearly.
Confident computer skills – able to use Windows, as well as Outlook email client, Excel and Word. You will also be working with our stock label printing software and our website POS system. (full training given)
Able to provide excellent customer service face-to-face, over the phone and via email.
Confident when working independently.
A keen eye for detail.
Works well in a busy and occasionally noisy environment
Keen interest in developing knowledge in diamonds, gemstones and jewellery manufacture.

What We Offer

The working day hours are:
9.30am – 4.30pm Monday – Friday and
9am – 4.30pm on Saturdays
You will be expected to work a minimum of two Saturdays a month, so the working week would run from either Monday – Friday or Tuesday – Saturday.
A relaxed and friendly working environment

How to Apply

To apply for this role please send your CV and covering letter to us by using the applicaiton form below.

If successful you will be invited for an informal chat in our workshop which would then follow on to a trial day.

The position will start in May so that training can be given before our current staff member leaves in June.

We look forward to hearing from you!

About Us

Element is an independent Jewellery Quarter goldsmiths - one of the traditional remaining jewellers with an onsite workshop.

elementbespokejewellery.com

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