Company
Location
Type
Salary
Published
Deadline
Front of House Coordinator
Design Build Cast Ltd
Jewellery Quarter, Birmingham
Design Build Cast is at the pinnacle of jewellery manufacturing, serving the world’s most prestigious designers, heritage brands, and industry-leading creators. Our clients include some of the most exclusive names in luxury and even royalty. We pride ourselves on delivering precision, innovation, and craftsmanship of the highest calibre.
We are expanding with a new sister company and are seeking an experienced, professional, and driven Front of House Coordinator to be the first point of contact for our clients and to oversee the smooth intake and management of bespoke jewellery projects. This is a rare opportunity to be part of an elite team at the forefront of the luxury jewellery sector.
Role Overview
The Front of House Coordinator will be the central hub for client engagement and job management, ensuring seamless communication between our expert production team and our valued clients. You will handle job creation, invoicing, scheduling, and customer communications across multiple channels, ensuring a premium experience reflective of our esteemed brand.
Key Responsibilities
- Client Engagement
- Greet clients, manage appointments, and maintain a professional and welcoming reception environment.
- Serve as the primary contact for customer enquiries via phone, email, and online portals.
- Job Coordination
- Manage and process job creation for bespoke jewellery casting and production.
- Accurately track jobs from intake to completion, ensuring client specifications are met.
- Administrative Duties
- Prepare and issue client invoices, track payments, and maintain financial records.
- Manage scheduling and coordinate timelines for production and delivery.
- Support Functions
- Collaborate closely with the production team to ensure accurate job fulfilment.
- Assist in maintaining databases and production logs for effective workflow management.
Desirable Skills & Experience
- Proven experience in a front-of-house, customer service, or administrative role within a high-end jewellery, luxury goods, or manufacturing environment.
- Knowledge of jewellery production processes including precious metal casting, CAD, and 3D printing.
- Strong organisational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Proficient in invoicing, scheduling, and customer management systems.
- A passion for jewellery craftsmanship and luxury brand standards.
Why Join Us?
- Work for an industry leader serving the most prestigious clients in jewellery manufacturing.
- Be part of a new sister company with exciting opportunities for growth and innovation.
- Challenge yourself in a dynamic role that bridges luxury customer service and high-end production.
- Join a team dedicated to craftsmanship, precision, and excellence.
Job Type
Full Time
Salary
Competitive, based on experience
How to Apply
Please send your CV and a cover letter detailing your relevant experience and why you are the perfect fit for this role to us by using the application form below.
Design Build Cast is an equal opportunity employer, committed to diversity and inclusion.
About Us
We offer superb quality precious metal casting with a very fast turnaround time at a competitive price. We have a great wealth of knowledge and understanding of quality, fine jewellery production from start to finish.
Our use of the latest technology helps us maintain efficient and precise castings to your specifications.
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