E-Commerce and Customer Service Assistant

Company

Treasure House Company

Location

Hatton Garden, London

Salary

Competitive salary based upon experience

Published

Deadline

E-Commerce and Customer Service Assistant

Treasure House Company

Hatton Garden, London

Treasure House Company is a family-run wholesale business which has been servicing the requirements of the jewellery trade for 40 years. We pride ourselves on the quality & diversity of our products and the efficient service we provide.

We are looking for an E-commerce and Customer Service Assistant on a full time basis to join our busy team in our Hatton Garden Office.

To fulfill the criteria for this role, you will be an individual who ideally has E-commerce experience but also has an absolute passion for providing exceptional customer service. This role would also suit someone with a knowledge of jewellery or a keen interest and desire to learn about our vast ranges of jewellery.

Key attributes

E-commerce / customer service experience.
Knowledge or passion to learn about fine jewellery.
A team player with outstanding organisational skills.
You are able to work independently using your own initiative and have a drive for problem solving.
You will be clearly spoken with excellent telephone manner, and a warm and friendly demeanor delivering seamless customer experience.
Excellent communication skills on the phone, via email and other media related platforms.
Trustworthy, reliable and responsible.
Computer literate, but full training will be given on our bespoke in-house systems.
A dedicated individual with the ultimate desire to see the business grow and succeed.
Flexible and accommodating work ethic with a hands-on approach.
Patient and determined attitude to challenges.

Your core duties will be

You will serve as an ambassador for the company delivering the ultimate customer service for our online customers.
You will be responsible for dealing with all customer enquiries which the company receives via email, telephone or other means.
You will process and package the orders received, assisting with quality control to ensure every element is correct before dispatch.
You will receive any returned items and verify these for quality control before crediting a customer.
You will assist customers with any special enquiries, liaising with the relevant production teams and taking responsibility for agreed timelines.

Details

Permanent, full time.
Competitive salary based upon experience.
Workplace pension scheme.
Minimum of 33 days paid annual leave.
Annual Bonus.
Staff discount.

To Apply

Please send your covering letter and CV to us by using the application form below.

About us

Treasure House Limited, now Treasure House Company, was incorporated in 1985.

We are a family-run business, supplying quality products and outstanding service to the jewellery trade for 40 years. Our comprehensive range is widely admired in the trade, backed up by our state of the art computerised system, which gives us the edge on our competitors.

We continually search for the latest trends and styles to ensure that we can provide you with the most sought-after products throughout the year. Our consistently high stock levels in conjunction with our Next Day Delivery policy, ensure you need never be overstocked.

www.treasurehouse.com

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