Design Administrator

Company

JewelCast

Location

Jewellery Quarter, Birmingham

Salary

Competitive based on experience

Type

Permanent, full time

Published

Deadline

Design Administrator

JewelCast

Jewellery Quarter, Birmingham

Salary: Competitive depending on experience

Deadline: 3rd April 2026

JewelCast is a leading precious metal casting company and end-to-end jewellery manufacturer, proudly based in the heart of Birmingham’s historic Jewellery Quarter.

We provide a comprehensive range of in-house services, including CAD design, 3D printing, and mould cutting, complemented by fully bespoke stone setting and expert finishing.

We support our customers with projects from initial concept through to final production, ensuring exceptional quality at every stage.

Our site features modern facilities and state-of-the-art equipment across all departments. We continually invest in the latest technology to enhance efficiency, precision, and craftsmanship - enabling us to deliver outstanding service and results for our customers.

About the role

We are expanding our CAD design team and are seeking a highly organised and customer-focused Design Administrator to support the day-to-day running of the department.

This is a key role requiring strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently.

A background in jewellery is advantageous but not essential - full training will be provided.

Main responsibilities

Prepare and send estimates for new CAD design orders and respond to email enquiries.
Process new CAD design orders received via email and post.
Communicate with customers by phone and email regarding enquiries and ongoing orders.
Create and maintain organised digital order folders and correspondence records.
Photograph and document customer items (including gemstones and jewellery) and carry out quality control checks upon receipt.
Log received items on our bespoke order processing system and allocate to an order.
Liaise with internal departments when orders involve multiple processes.
Track orders from entry through to completion, ensuring lead times are met.

Requirements

Excellent customer services skills.
Strong organisational and time management abilities.
High attention to detail with the ability to multitask effectively.
Ability to work under pressure and meet deadlines.
Confident computer skills (training on company systems provided).
Professional and courteous communication skills via phone and email.
Proactive, supportive and positive attitude with a willingness to assist where needed.
IInterest in or knowledge of jewellery manufacturing and/or retail (desirable).

What we offer

Competitive salary based on experience
Flexible working hours
In-house service discounts
Training and skills development opportunities
Company pension
25 days holiday and 1 extra day holiday for your birthday
Simply Health Plan
Annual staff events/parties

How to apply

To apply for the role, please send your CV and cover letter to us by using the application form below.

If your application is successful, we will ask you to come in for an interview.

We look forward to hearing from you!

About JewelCast

JewelCast began in 2001 there was a gap in the market for a good quality casting company who could serve the jewellery trade.

We are very lucky to call the historic Jewellery Quarter in Birmingham our home and we are proud to be a part of a wonderful community and trade.

Since we started, we have continued to grow and evolve which has allowed us to adapt to the ever-changing market and needs of our customers and seen us invest in and embrace new technology such as 3D printing.

For us customer service is at the heart of everything we do, and we want our customers to feel valued and to know that we are always here to help.

We pride ourselves on the quality of our castings with thorough Quality Control checks throughout the casting process and with staff who are extremely knowledgeable and with a passion for what they do.

www.jewelcast.co.uk

Apply Now

Applying for a job on Benchpeg is easy.

All you need to do is upload your CV, along with your telephone number, email address, and a message for the recruiter, using the form below.

If they receive a high volume of applications, the recruiter may not inform you if yours has been unsuccessful. However, if they’re impressed with your application, they’ll let you know.

Apply for Job

1. Please provide your email, first name, last name and phone number.

Please enter your email address Please enter a valid email address Your email address cannot be longer than 100 charaters

Please enter your first name First name cannot be longer than 100 characters

Please enter your last name Last name cannot be longer than 100 characters

Please enter your phone number Please enter a valid phone number using digits only

2. Provide a message for the employer. This increases your chances of being selected.

Please provide an introduction Introduction cannot be longer than 5000 characters

3. Click the upload button to upload your CV. It must be a doc, docx, pdf, txt or odt file.

Send CV later

Please click the Apply button to submit your application

4. Finally, click the Apply for Job button to submit your application.

Thank you, your application has been submitted. Please check your emails to complete your application.

About benchpeg.com/jobs

The jewellery jobs listed on benchpeg.com/jobs provide opportunities for career moves in all types of jobs in jewellery

From creative and design roles, to craft and jewellery manufacturing jobs, to head office, management and administration vacancies, specialist luxury PR, marketing and digital vacancies as well as jewellery sales and retail positions, our listings for jobs in jewellery is the place to come for recruiters and job seekers alike.

Please browse through the listings below for goldsmith jobs, jeweller jobs, jewellery production assistant jobs, jewellery quality control jobs, diamond setter jobs, jewellery retail sales jobs, jewellery designer jobs, jewellery bench jobs, jeweller maker jobs, jewellery studio assistant jobs, jewellery buying jobs, jewellery trainee jobs, jewellery apprenticeship jobs, jewellery sales consultant jobs, bench repairer jobs, jewellery assistant jobs, freelance jewellery jobs and more for a jewellery career!

By using our jobs service and online application system you are consenting to our Terms and Conditions and our Privacy Policy. If you do not agree with these, please do not use the service. We reserve the right to contact you once in the future to invite you to subscribe to our newsletters.

All rights to content published on this page belong to Benchpeg Limited and you are not authorised to copy, reproduce or otherwise use this work without our prior written consent.