Company
Location
Salary
Contract
Hours
Published
Deadline
Customer Support Executive
Weston Beamor
3-8 Vyse Street, Hockley, Birmingham, B18 6LT
About the Company
Working with a broad spectrum of customers for over 70 years has made Weston Beamor one of the most respected and trusted names in the jewellery industry.
From precious metal casting to the creation of bespoke masterpieces, Weston Beamor consistently delivers an unwavering standard of service. Each piece we create is crafted with meticulous care, blending traditional and innovative production techniques.
For more than seven decades, we’ve had the privilege of collaborating with a diverse array of customers, forging relationships throughout the jewellery industry and beyond. Our passion for quality and commitment to trust have become the cornerstone of our reputation.
About the Role
We are looking for a Customer Support Executive to deliver outstanding service, resolve customer enquiries, and support sales by promoting our services.
The ideal candidate will be highly motivated, with a strong background in sales and customer service, along with a solid understanding of jewellery manufacturing processes and stock control. We’re seeking someone with excellent communication, problem-solving, and negotiation skills, who can manage time effectively and work both independently and collaboratively with internal teams and clients.
Role Responsibilities
- Handling customer enquiries received via various channels I.E Phone, email, portal, and post in a quick and efficient manner.
- Efficiently and accurately inputting customer orders on to Navision, seeing the customer’s journey through to completion, with responsibilities including – generating invoices and preparing orders for despatch, taking payments, and liaising with accounts.
- As Customer Support Executive, you will be responsible for accurately relaying customer requirements to the relevant internal teams and departments.
- Using your organisational skills, you will track customer orders and deliver important order information to customers in a timely manner to avoid delay / disappointment. This may include updating customer spreadsheets where applicable.
- Hit key deadlines and daily timeframes to ensure orders are delivered to agreed service level agreements.
- Effective handling of customer issues and resolutions with accurate and diligent use of company logging policies.
- Supporting the wider customer service and production teams with all aspects of customer relations.
- Maintaining strong working relationship with customers, and understand their needs. Acting as an advocate for the customer.
Candidate Requirements – Behaviours & Competencies
Emotional Intelligence:
- Ability to understand and manage emotions effectively, demonstrating empathy, self-awareness, and patience when interacting with customers and colleagues.
Communication Skills:
- Verbal: Clear, confident, and professional communication with customers and internal teams.
- Written: Strong email and documentation skills with excellent attention to grammar and clarity.
- Active Listening: Ability to fully engage with customers to understand their needs and provide effective solutions.
Adaptability & Resilience:
- Ability to stay calm and professional under pressure, adapt to changing priorities, and work efficiently in a fast-paced environment.
Teamwork & Collaboration:
- A proactive team player who fosters a positive work environment and collaborates effectively with colleagues across departments.
Attention to Detail:
- Ensuring accuracy in customer orders, data entry, and correspondence to maintain high service standards.
Customer-Centric Mindset:
- Passion for delivering outstanding service, taking full ownership of customer queries, and ensuring satisfaction at every touchpoint.
Problem-Solving & Initiative:
- Proactively identifying potential issues, proposing solutions, and taking the initiative to improve customer experiences.
Negotiation & Persuasion Skills:
- Confidently promoting services, overcoming objections, and influencing customer decisions in a professional and ethical manner.
Time Management & Organisation:
- Ability to prioritise tasks effectively, meet deadlines, and maintain high levels of productivity without compromising quality.
Qualifications and Education
- GCSE Maths (Grade C or above, or equivalent).
- Proficient in Microsoft 365 (especially Outlook and Excel) and Google Docs.
- Experience using Customer Relationship Management (CRM) systems.
- Knowledge of fine jewellery production techniques is preferable.
- Familiarity with 3D printing and casting processes is an advantage.
Other Details
Location:
- Birmingham (3-8 Vyse Street, Hockley, Birmingham, B18 6LT)
Salary:
- Negotiable/dependent on experience
Working Hours:
- 37.5 hours per week, 08:00 am – 16:00 pm.
Please be aware that this role is based on site in Birmingham.
Benefits:
- 24 days per annum, plus 8 bank holidays (increasing incrementally by 1 day at 3, 6 & 9 years’ service to a total of 27 days)
- Holiday exchange – ability to buy or sell an additional 5 days holiday per year
- Workplace pension with Scottish Widows
- Life assurance (paying out 4 x gross annual salary)
- Profit related bonus scheme
- Health benefits, including access to a health care cash plan with BHSF and an employee assistance program + GP appointments via Sage Benefits application
- Retails discounts via Sage Benefits application.
- Interest free loans for parking permits.
- Staff assisted purchase scheme – enabling staff to purchase products and repay over 12 months, interest free.
- Eye test vouchers with Specsavers
- Cycle to work scheme
To Apply
If you are interested in joining the team or have any questions about the role, we would love to hear from you. Please send your CV and covering letter to us using the application form below.
About us
For more than seven decades, we have had the privilege of collaborating with a diverse array of customers, forging relationships throughout the jewellery industry and beyond. Our passion for quality and commitment to trust have become the cornerstone of our reputation.
How to apply
Applying for a job on Benchpeg is easy. All you need to do is upload your CV, along with your telephone number, email address, and a message for the recruiter, using the form below.
If they receive a high volume of applications, the recruiter may not inform you if yours has been unsuccessful. However, if they’re impressed with your application, they’ll let you know.
Apply for Job
By using our jobs service and online application system you are consenting to our Terms and Conditions and our Privacy Policy. If you do not agree with these, please do not use the service. We reserve the right to contact you once in the future to invite you to subscribe to our newsletters.
About benchpeg.com/jobs
The jewellery jobs listed on benchpeg.com/jobs provide opportunities for career moves in all types of jobs in jewellery
From creative and design roles, to craft and jewellery manufacturing jobs, to head office, management and administration vacancies, specialist luxury PR, marketing and digital vacancies as well as jewellery sales and retail positions, our listings for jobs in jewellery is the place to come for recruiters and job seekers alike.
Please browse through the listings below for goldsmith jobs, jeweller jobs, jewellery production assistant jobs, jewellery quality control jobs, diamond setter jobs, jewellery retail sales jobs, jewellery designer jobs, jewellery bench jobs, jeweller maker jobs, jewellery studio assistant jobs, jewellery buying jobs, jewellery trainee jobs, jewellery apprenticeship jobs, jewellery sales consultant jobs, bench repairer jobs, jewellery assistant jobs, freelance jewellery jobs and more for a jewellery career!
© Benchpeg Ltd 2018
All rights to content published on this page belong to Benchpeg Limited and you are not authorised to copy, reproduce or otherwise use this work without our prior written consent.
