Customer Service and Sales Executive

Company

Domino

Location

Birmingham B18 6LT

Salary

Negotiable / dependent on experience

Published

Deadline

The role

Customer Service and Sales Executive

Domino

Birmingham B18 6LT

Salary: Negotiable / dependent on experience

Working hours: 37.5 hours per week, 08:00 am -04:00 pm

Holidays: 24 days per annum, plus 8 bank holidays
(able to buy or sell an additional 5 days per year)

Benefits: Workplace pension with Scottish Widows
Life assurance (4x gross annual salary)
Profit related bonus scheme
Health Care Cash Plan
Employee Assistance Program
Access to retail discount via Sage Benefits platform
Loans for parking and travel
Cycle scheme
Eye test vouchers
Staff purchase scheme and discounts

About the role

We are looking for a Customer Service and Sales Executive to deliver exceptional service, resolve inquiries, and drive sales by promoting our products. The ideal candidate will be highly motivated, with a strong background in sales and customer service. They should possess good knowledge of jewellery manufacturing processes and stock control.

We seek someone with excellent communication, problem-solving, and negotiation skills, coupled with a deep understanding of the jewellery industry and its products. The successful candidate should demonstrate effective time management, working efficiently and collaboratively with internal and external colleagues and clients.

Role Responsibilities

Provide a high level of customer service to include:

Ensure interactions are logged and orders are placed on our system correctly.
To educate customers on components and manufacturing suitability.
To recognise buying signals and to sell the benefits of buying from us.
Resolving Customer complaints and concerns.
Maintaining Jewellery knowledge and an understanding of the products we sell.
To support our sales reps with ordering, questions, feedback and product launches.
Be the voice of the customer when feedback is given making sure all key stakeholders are informed.
Collaborate with key stakeholders to resolve issues or to enhance the customer’s journey

Candidate Requirements – Behaviours & Competencies

Strong emotional intelligence skills, including empathy, active listening and self-awareness.
Strong verbal and written communication skills. (With customers and colleagues (
Capability to be flexible and adapt to changing priorities and tasks.
Team player and a collaborative mindset.
Ability to work under pressure.
Accurate and attentive to details.
Passionate about customer service and takes ownership of their customer contact.
Proactivity and problem-solving skills.
Customer relationship building
Maintain positive relationships with colleagues within the Customer Service and other departments.
Experience in manufacturing production processes and stock control
Maths equivalent to GCSE C grade or above.
Adept at using Customer Relationship management systems (CRM)
Jewellery Product knowledge is an advantage.

About our business

Domino Jewellery is a leading bridal and fine jewellery manufacturer based in the heart of Birmingham’s historic Jewellery Quarter. With an enviable reputation for design excellence, quality, and innovation, we have exciting plans for further growth.

To apply

If you would like to join our team, we would love to hear from you.

Please send your CV to us by using the application form below.

About us

Working with a broad spectrum of customers for over 70 years has made Weston Beamor one of the most respected and trusted names in the jewellery industry.

www.westonbeamor.com

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