Customer Care Advisor

Company

Queensmith

Location

Hatton Garden, London

Salary

Competitive, depending on experience

Published

Advert expires on

Customer Care Advisor

Queensmith

Hatton Garden, London

About This Opportunity

Why Queensmith?

At Queensmith, we're revolutionising the engagement and wedding jewellery experience. Our culture is built on three pillars: Be Brilliant (the relentless pursuit of excellence), Be Clear (transparent, ethical, and impactful), and Be Unique (celebrating individuality and creativity). Just as we democratise diamond jewellery through bespoke craftsmanship, we create an exceptional, rewarding environment for our teams. We now boast a growing team of nearly 100 staff across multiple departments, including Sales, Customer Care, Production, Workshop, Marketing and HR.

What Makes Us Different

Authentic craftsmanship: We don't just sell jewellery; we manufacture it. Our in-house workshop means you'll truly understand what you're selling and can speak with genuine authority about how each piece is made
Consultative, client-led sales: No hard selling. Our approach is warm, expert, and commercially astute, focused on building lasting relationships rather than one-off transactions
Real progression with a growth-focused business: Clear expectations, strong support, and genuine career development opportunities. We're expanding with purpose, and ambitious team members grow with us
Transparent, ethical practices: From how we source our materials to how we communicate with customers, integrity sits at the heart of everything we do

Benefits

Opportunities for growth and progression across departments,
An annual company-wide bonus scheme (Included in the advertised compensation package),
Employee Recognition Programme,
Paid Time Off & Holidays,
Financial Benefits,
Workplace Culture Initiatives and Events,
Private Healthcare Plan and Wellness Benefits,
Generous Pension Plans,
Training & Professional Development,
Employee Assistance Programme - Counselling,

To Apply

To express an interest in the Customer Care role please submit your cv and covering letter outlining why you think you’d be a great fit for the role.

About us

Queensmith specialises in bespoke fine jewellery, designed and crafted by our talented team of in-house experts. We offer a truly personal and bespoke fine jewellery service that brings our customers to the heart of the making process, providing rare access to designers, gemmologists, goldsmiths and setters, in order to create and customise their dream engagement, wedding and eternity rings.

www.queensmith.co.uk

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