2x Concierge

Company

Queensmith

Location

Hatton Garden, London

Contract

Permanent

Job Type

Full Time

Salary

Competitive

Published

Deadline

2x Concierge

Queensmith

Hatton Garden, London

Culture & Values

At Queensmith, we transcend the traditional jewellery-buying experience. Our mission is to revolutionise the world of engagement and wedding jewellery, crafting unforgettable moments for our customers. Our culture revolves around "Be Brilliant," reflecting our relentless pursuit of excellence and innovation; "Be Clear," representing transparent communication, ethical practices, and a meaningful impact; and "Be Unique," celebrating individuality, creativity, and inclusivity. Just as we aim to democratise fine diamond jewellery through quality and value-driven bespoke services, we provide our teams with a similarly customised and exceptional work environment. The essence of Queensmith lies in providing a rewarding work environment and empowering teams to strive for excellence and be their best.

Scope

At Queensmith, we understand that our greatest asset is our exceptional team. As a concierge, you hold a pivotal position at the heart of our operations, ensuring every client's in-store experience across our communication channels is seamless and personal. You support the sales operations and manage a wide array of post-purchase client appointments, from resizes, collections and pick-ups to annual services and ring cleans, ensuring every detail is handled carefully. Your exceptional organisational skills and ability to communicate effectively make you the linchpin in the seamless operation of our showroom, bridging the gap between our sales and customer care teams. Your dedication to providing a personalised and memorable experience for each client is vital in sustaining the loyalty and trust fundamental to Queensmith's success.

Responsibilities

Manage non-sales appointments (resizes, collections, issues, pick-ups, annual services, ring cleaning etc)
Deliver front-of-house greetings, providing a warm and professional welcome to all visitors
Conduct informative workshop tours, showcasing our craftsmanship and bespoke manufacturing
Process payments and send paylinks, ensuring a smooth transactional experience for clients
Handle returns efficiently, providing packets and assistance as needed
Assist with processing diamonds and managing incoming inventory
Support stock management through retagging and assisting with the audit process
Ensure seamless customer experience by liaising with Sales and Customer Care teams
Maintain front of house appearance; ensuring our store best represents the brand at all times.

Benefits

Health & Wellness Benefits, Professional Development, Employee Recognition Programme, Paid Time Off& Holidays, Financial Benefits, Workplace Culture Initiatives.

Requirements

Ability to manage customer expectations positively and deliver information clearly and empathetically
Proven experience in a customer-facing role, ideally within the high-end retail or hospitality sector
Strong organisational skills, with the ability to multitask and prioritise effectively in a fast-paced environment
A team player who can also work independently, demonstrating initiative and a proactive approach and dealing with various stakeholders
Familiarity with CRM systems and communication channels
Accountable to upholding our brand values and enhancing the customer journey at every touchpoint

Skills

Exceptional communication
Strong interpersonal skills
Calm under pressure
Detail and solution-oriented
High level of EQ

Reports to

Reports to the Head of Sales

To Apply

Does this sound like you? If so, we want to hear from you.

Please submit your cv and covering letter outlining why you think you’d be a great fit for the role.

About us

At Queensmith, we believe jewellery should be as unique as the stories it represents. That’s why we’ve redefined bespoke jewellery, making it accessible, personal, and beautifully simple.

Whether you’re planning the perfect proposal, tying the knot, or celebrating life’s most meaningful milestones, your jewellery should be about you—not us.

As specialists in lab-grown diamond jewellery, we’re proud to champion sustainable and ethical practices. Through initiatives like our Grown by Queensmith Diamonds, we’re offering a responsible alternative to mined diamonds without compromising on quality or beauty.

Our in-house workshops are home to a team of expert jewellers, gemmologists, and designers who craft every piece with precision and care. By inviting you behind the scenes, we give you a deeper connection to the jewellery-making process and empower you to be part of your creation’s journey.

With multiple awards under our belt, including recognition for our outstanding bespoke service, we’re committed to delivering luxury experiences while maintaining accessibility for all.

www.queensmith.co.uk

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