Client Services Adviser

Company

Marcus McCallum Ltd

Location

London

Salary

£28-32k, negotiable dependant on experience

Type

Full time

Published

Deadline

Client Services Adviser

Marcus McCallum Ltd

London

Role Overview

We’re seeking an attentive and highly organised individual to join our London based team in our showroom. As a Client Services Adviser, you will be the first point of contact for clients and visitors, with the opportunity to see and handle some unique stones, and advise a diverse and interesting client base. You will manage communications and support the sales process, all while maintaining our showroom environment. We're looking for someone with a passion for gemstones and jewellery coupled with fantastic people-skills, and would welcome applications from both candidates with experience and those who are perhaps new to the industry but who have transferable skills and experience.

This is a fast-paced role with the opportunity to learn and develop.

Key Responsibilities

Serve as front-of-house: welcome clients and manage in-person interactions
Handle daily communications via phone, email, and WhatsApp
Coordinate appointments and maintain accurate records of client interactions
Support the sales process with referencing, documentation, and client follow-ups
Manage post-sales service, including returns and aftercare coordination
Follow up on approvals and payments
Ensure the showroom is maintained to high standards
Liaise with the team to ensure smooth daily workflow
Provide support to colleagues during busy periods or absences

Person Specification

Excellent interpersonal and communication skills
Highly organised with meticulous attention to detail
Comfortable managing multiple communication channels
Experience in luxury retail, or a client-focused environment is desirable
Proficient with email platforms and office software; Sage 50 experience advantageous
Reliable, proactive, and confident in a small, high-functioning team
Gemmological qualification desirable but not essential

Location

Hatton Garden, London

Hours

Full time (Monday to Friday)

Reports To

Phoebe (primary), Alistair (secondary)

What We Offer

Salary

£28-32k, negotiable dependant on experience.

Generous pension scheme
Full Christmas closure of the office as well as 20 days annual leave and 8 UK bank holidays
The opportunity to gain invaluable knowledge of gems and gemmology
A refined, client-focused working environment in central London
A collaborative team culture with opportunities to develop the role
Involvement in the world of fine gemstones and bespoke service

To Apply

To find out more about the role, or to apply please submit your CV and covering letter.

Closing Date

31st July 2025

About Us

Offering a hand selected choice of one-off gemstones and an extensive selection of pearls, Marcus McCallum Ltd was established on London’s iconic Hatton Garden in 1984. Marcus' passion for gemstones and gemmology inspired him to join the trade, and over the years he has built a team of gemmologists and experts to fully support the jewellery industry.

marcusmccallum.com

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