Administrative Assistant

Company

JewelCast

Location

Jewellery Quarter, Birmingham

Salary

Competitive depending on experience

Type

Permanent, Full Time

Hours

Flexible working hours

Published

Deadline

Administrative Assistant

JewelCast

Jewellery Quarter, Birmingham

JewelCast is primarily a casting company specialising in high quality precious metal castings. In addition to this we offer an exciting range of in-house CAD design, 3D printing and mould cutting services.

We have recently moved into a beautifully restored building in the heart of Birmingham’s historic Jewellery Quarter, and the new site features modern facilities and state-of-the-art equipment in each department.

About the role

A full-time position has become available for an experienced Administration Assistant to work in the Sales Office of Jewelcast.

This position is entirely administrative. It involves assisting customers with everything from placing orders to getting items dispatched as part of the busy sales office team. We are seeking an individual with strong customer service communication, and organizational abilities. The ideal candidate should be a team player with a keen eye for detail, capable of working under pressure, and adhering to stringent administation processes.

Responsibilities

Order entry
Processing of incoming and outgoing post.
Responding to customer queries by email or over the phone and in person.
Liaising and working closely with other departments

Requirements

A strong work ethic and willingness to learn
A keen eye for detail
Customer service experience

What we offer

Competitive salary based on experience
Flexible working hours
In-house service discounts
Company pension
1 extra day holiday for your birthday
Biannual staff events/parties
Simply Health healthcare cash plan

How to apply

To apply for the role, please send your CV and covering letter to us by using the application form below.

An informal interview will be followed by a working trial.

We look forward to hearing from you!

About Us

JewelCast began in 2011 there was a gap in the market for a good quality casting company who could serve the jewellery trade.

We are very lucky to call the historic Jewellery Quarter in Birmingham our home and we are proud to be a part of a wonderful community and trade.

Since we started, we have continued to grow and evolve which has allowed us to adapt to the ever-changing market and needs of our customers and seen us invest in and embrace new technology such as 3D printing.

For us customer service is at the heart of everything we do, and we want you to feel valued and to know that we are always here to help.

We pride ourselves on the quality of our castings with thorough Quality Control checks throughout the casting process and with staff who are extremely knowledgeable and with a passion for what they do.

www.jewelcast.co.uk

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