Retail Executive / Senior Retail Executive

Company

Jacobs the Jewellers

Location

Reading, Berkshire

Salary

£28,500 and £36,500

Type

Full Time

Published

Deadline

Retail Executive / Senior Retail Executive

Jacobs the Jewellers

Reading, Berkshire

The Role

Nationally recognised and award-winning Jacobs the Jewellers in Reading, Berkshire are looking for a new member to join our bright, energetic, innovative, and fun retail team. Our retail executive role is wide, with real responsibility and opportunities to make your mark. Alongside selling jewellery and building customer relationships, you will take ownership of customer enquiries and jobs from start to finish. This includes repairs, valuations, special orders, gold and jewellery buying, and bespoke projects, as well as stock, admin, marketing, and other areas of the business. We believe that roles are always evolving so there’s always a conversation to be had about how the role and you could work. It’s a full-time position, 5 days a week from 0845 to 1730, excluding Sundays (save 2 at Xmas time).

Our salary banding for this role is between £28,500 and £36,500 and is dependent on experience. There are many other benefits in our package including training, increasing holiday allowance with service, pension, insurance, and a contractual bonus scheme of between 2.5% and 15% per annum, not to mention learning and development opportunities.

What’s the role like?

Working at Jacobs is busy, varied, and rewarding. As a small independent business, everyone contributes to both customer-facing and behind-the-scenes work.

A typical day starts at 0845 with setting up the shop and a team meeting to discuss appointments, priorities, news and what support is needed across the team. At 0930 the doors open, and we balance our share of admin work with client appointments or walk-ins. You could be helping a customer choose an engagement ring, booking in a repair, preparing a client quotation, contacting a supplier, checking an item returned from the workshop or responding to customer enquiries. We work closely as a team, but as your knowledge develops, you will be encouraged to research solutions, use your initiative and take increasing ownership of your work. A retail executive would be able to (in time) handle all these interactions; and asking for help is always encouraged where needed, as you will often have multiple jobs progressing at different stages. As an established premium independent jeweller, we’re not a ‘high footfall’ store but the phone rings and emails come in. We’re quite advanced technically in terms of use of computers and technology, so expect that.

During the week everyone tends to have a few mini projects to sort individually; for example, but not limited to, cleaning an area, stock checking, reviewing an area of our website or training. Lunches start around 1200 and everyone has a break between then and 1430, and again mid-afternoon. Afternoons are much the same and we close at 1700, pack up and everyone is out by 1730. At Xmas we work longer hours and 2 Sundays, but that’s factored in with time off in lieu – normally we work any 5 days between Monday to Saturday. We’ve a very planned and tested ‘onboarding’ process with clear training to kick off your career with us, plus opportunities for industry training too. Regular appraisals are part of the work here, and your progression is taken seriously with an experienced and invested senior team supporting you.

About Jacobs

Award winning Jacobs is one of Berkshire’s, most established and trusted family-run businesses, a luxury independent jewellery shop now in its third generation. Established almost 75 years ago, the shop specialises in diamond, precious and coloured gemstone jewellery, prestigious watch and jewellery brands plus all the associated services that surround them. To see our range, about us and more click Jacobs the Jewellers.

We’ve been a Retail Jeweller magazine ‘top 100 Inspiring Independent’ for 14 consecutive years 2026 to 2012. In 2025 we won the National Association of Jewellers’ Independent Retailer of the Year, as well as bring shortlisted in their ‘Community Engagement of the Year’ category, as well as shortlisted in Professional Jeweller Magazine’s ‘Independent Retailer of the Year’. In 2019 we won ‘UK fine jewellery retailer of the year ‘with Professional Jeweller magazine and ‘UK marketing event of the year’ with Retail Jeweller magazine.

With an in-house workshop, plus on-site designer, our smart and close team work together to deliver exceptionally consistent, trustworthy and enjoyable shopping experience. Locally, we believe in strong community links/participation, raising money for charity and contributing to community groups. Nationally, our reputation in the industry is excellent with strong relationships across the country; Adam Jacobs is a recognised leadership figure in the industry as former Chair of The National Association of Jewellers and active participation in the Goldsmiths’ Company. We’re committed to staff development and learning, with best-in-breed team management and a forward-thinking approach to working.

To apply

Please send us your CV and covering letter or pop in to the store!

About Us

Award winning Jacobs is one of Berkshire’s, most established and trusted family-run businesses, a luxury independent jewellery shop now in its third generation. Established almost 75 years ago, the shop specialises in diamond, precious and coloured gemstone jewellery, jewellery brands plus all the associated services that surround them. To see our range, about us and more click Jacobs the Jewellers.

We’ve been a Retail Jeweller magazine ‘top 100 Inspiring Independent’ for 13 consecutive years 2025 to 2012. In 2025 we’re finalists for Professional Jeweller Magazine’s Retailer of the Year, and for the National Association of Jewellers’ Independent Retailer of the Year, as well as Community Engagement of the Year. In 2019 we won ‘UK fine jewellery retailer of the year ‘with Professional Jeweller magazine and ‘UK marketing event of the year’ with Retail Jeweller magazine. In 2018 Jacobs were voted ‘Retailer of the Year’ in the Reading Retail awards; in 2017 Jacobs won a Pride of Reading award for our services to the community.

With an in house workshop, plus on site designer, our smart and close team work together to deliver exceptionally consistent, trustworthy and enjoyable shopping experience. Locally, we believe in strong community links / participation, raising money for charity and contributing to community groups. Nationally, our reputation in the industry is excellent with strong relationships across the country; Adam Jacobs is a recognised leadership figure in the industry as Chair of The National Association of Jewellers and active participation in the Goldsmiths’ Company. We’re committed to staff development and learning, with best-in-breed team management and a forward thinking approach to working.

jacobsthejewellers.com

Apply Now

Applying for a job on Benchpeg is easy.

All you need to do is upload your CV, along with your telephone number, email address, and a message for the recruiter, using the form below.

If they receive a high volume of applications, the recruiter may not inform you if yours has been unsuccessful. However, if they’re impressed with your application, they’ll let you know.

Apply for Job

1. Please provide your email, first name, last name and phone number.

Please enter your email address Please enter a valid email address Your email address cannot be longer than 100 charaters

Please enter your first name First name cannot be longer than 100 characters

Please enter your last name Last name cannot be longer than 100 characters

Please enter your phone number Please enter a valid phone number using digits only

2. Provide a message for the employer. This increases your chances of being selected.

Please provide an introduction Introduction cannot be longer than 5000 characters

3. Click the upload button to upload your CV. It must be a doc, docx, pdf, txt or odt file.

Send CV later

Please click the Apply button to submit your application

4. Finally, click the Apply for Job button to submit your application.

Thank you, your application has been submitted. Please check your emails to complete your application.

About benchpeg.com/jobs

The jewellery jobs listed on benchpeg.com/jobs provide opportunities for career moves in all types of jobs in jewellery

From creative and design roles, to craft and jewellery manufacturing jobs, to head office, management and administration vacancies, specialist luxury PR, marketing and digital vacancies as well as jewellery sales and retail positions, our listings for jobs in jewellery is the place to come for recruiters and job seekers alike.

Please browse through the listings below for goldsmith jobs, jeweller jobs, jewellery production assistant jobs, jewellery quality control jobs, diamond setter jobs, jewellery retail sales jobs, jewellery designer jobs, jewellery bench jobs, jeweller maker jobs, jewellery studio assistant jobs, jewellery buying jobs, jewellery trainee jobs, jewellery apprenticeship jobs, jewellery sales consultant jobs, bench repairer jobs, jewellery assistant jobs, freelance jewellery jobs and more for a jewellery career!

By using our jobs service and online application system you are consenting to our Terms and Conditions and our Privacy Policy. If you do not agree with these, please do not use the service. We reserve the right to contact you once in the future to invite you to subscribe to our newsletters.

All rights to content published on this page belong to Benchpeg Limited and you are not authorised to copy, reproduce or otherwise use this work without our prior written consent.