Jewellery Sales Advisor

Company

Weston Beamor

Location

Leather Lane, Hatton Garden, London EC1N 7TP

Salary

Negotiable / dependent on experience

Job Type

Office based, Monday – Friday

Contract

Temporary - Maternity cover

Published

Deadline

The role

Jewellery Sales Advisor

Weston Beamor

56 - 58 Leather Lane, Hatton Garden, London EC1N 7TP

Salary: Negotiable / dependent on experience

Hours: 37.5 hours per week, 08:30 - 16:30

Job Type Temporary - Maternity cover

Holidays: 24 days per annum, plus 8 bank holidays
(able to buy or sell an additional 5 days per year)

Benefits: Workplace pension with Scottish Widows
Life assurance (4x gross annual salary)
Profit related bonus scheme
Health care cash plan
Employee Assistance Program
Access to retail discount via Sage Benefits platform
Parking permit loans
Cycle to work scheme
Staff purchase scheme and discounts

About the Role

We are looking for a Jewellery Sales Advisor in our Hatton Garden counter in London to deliver exceptional service, resolve inquiries, and drive sales by promoting our products. The ideal candidate will be highly motivated, with a strong background in sales and customer service. They should possess good knowledge of jewellery manufacturing processes and stock control.

We are seeking someone with excellent communication, problem-solving, and negotiation skills, coupled with a deep understanding of the jewellery industry and its products. The successful candidate should demonstrate effective time management, working efficiently and collaboratively with internal and external colleagues and clients.

Role Responsibilities

Ensuring interactions are logged and orders are placed on the system correctly.
Advising customers on components and manufacturing suitability.
Resolving customer complaints and concerns.
Maintaining own jewellery knowledge and an understanding of the products.
Collaborating with Birmingham colleagues to resolve issues or to enhance the customer’s journey
Responding to customer feedback making sure all key stakeholders are informed.

Candidate Requirements – Behaviours & Competencies

Passionate about customer service and takes ownership of their customer contact.
Strong verbal and written communication skills.
Capability to be flexible and adapt to changing priorities and tasks.
Team player with a collaborative mindset.
Ability to work under pressure.
Accurate and attentive to details.

The successful candidate will have experience in manufacturing production processes, stock control and customer relationship management systems (CRM). A good understanding of Microsoft packages and Maths equivalent to GCSE C grade or above are required. Jewellery Product knowledge is this role would be highly advantageous.

To apply

If you would like to join our team, we would love to hear from you - please send your CV and covering letter to us by using the application form below.

About us

One of the UK's leading jewellery manufacturers, supplying bridal and fine jewellery suites in platinum, 18ct and 9ct gold.

www.dominojewellery.com

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